Part-Time Patient Access Specialist

Kolmac Integrated Behavioral Health; Dover (DE); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Competitive Compensation

Medical/Dental/Vision

Life Insurance

401K

Tuition Reimbursement

Paid Professional Development Time

Student Loan Repayment Program

Paid Vacation Time

Job summary

A leading outpatient treatment provider in Dover, DE is searching for a Part-Time Patient Access Specialist. Responsibilities include managing patient appointments, handling telephone inquiries, ensuring HIPAA compliance, and maintaining front desk organization. The ideal candidate will have at least three years of medical office experience, proficiency in Microsoft Office, and excellent communication skills. This role offers competitive compensation at $20 an hour and various benefits, with a focus on creating a positive patient experience.

Qualifications

• Three plus years' experience in a medical office or customer service environment.
• Requires familiarity with medical insurance plans and billing.
• Valid driver's license required.

Responsibilities

• Manage scheduled appointments and patient check-ins.
• Handle incoming calls and respond to patient queries.
• Ensure adherence to operating practices and HIPAA compliance.
• Manage payment collections and document amounts received.
• Observe safety and well-being of patients in the waiting area.

Skills

Medical office experience

Microsoft Office proficiency

Verbal and written communication

Interpersonal skills

Multi-tasking

Job description

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG)

is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We are dedicated to a client-centered mission that achieves measurable outcomes through a culture of diversity and inclusion. Driven by our innovative integrated behavioral model, we empower our team to make a meaningful impact every day.

We stand behind our commitment to diversity, equity and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join our organization, you are connecting to a committed and caring group of colleagues.

We are currently in search of a Part‑Time Patient Access Specialist for our Dover, DE location.

• Part‑time hours 5:30 am‑12:30 pm (may vary)
• Manages scheduled appointments by checking in patients and alerting staff to patient presence. Directs walk‑in patients to appropriate staff. Collects relevant patient information and maintains HIPAA compliance
• Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion
• Follows systems and procedures by adhering to operating practices, record‑keeping systems, forms control, and budgetary requirements
• Manages co‑pay and self‑pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
• Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff
• Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers
• Manages the waiting area milieu by observing safety and well‑being of patients and visitors. Alerts security and clinical staff to situations requiring intervention
• Maintains cleanliness and order of front desk and waiting room areas

Qualifications

• Three plus years’ experience in a medical office setting, hospital, or similar patient customer service environment. Five plus years, preferred.
• Requires a working knowledge of medical insurance plans, billing, regulations.
• Must have a strong knowledge of and advanced experience with Microsoft Office products with an ability to become familiar with firm‑specific programs and software.
• Excellent verbal and written communication, professional telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
• Ability to multi‑task and adapt to changing priorities.
• Ability to act with integrity, professionalism, and confidentiality.
• A high degree of personal motivation and drive to achieve personal and professional goals.
• Must have a valid driver’s license

We Offer

• Competitive Compensation
• Full Benefits: Medical/Dental/Vision
• Life Insurance
• 401K
• Tuition Reimbursement
• Paid Professional Development Time
• Student Loan Repayment Program
• Paid Vacation Time
• And More!

The pay for this position is $20 an hour. Factors, such as but not limited to, geographical location, relevant experience, licensure, education, and skill level may impact the pay for this position.

Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!