Patient Care Coordinator

Straine; Charlotte (NC); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Monthly performance bonus

Benefits package

Full-time schedule with early Fridays

Job summary

Sautter Family Dentistry is seeking a Patient Care Coordinator to be the first contact for patients in‑person and by phone. You will support scheduling, insurance verification, patient communication, and general administrative tasks to ensure a smooth office workflow.

The role emphasizes friendly service, organization, and accurate record keeping in a welcoming dental practice environment. This is a full‑time on‑site position with a standard Monday‑Thursday schedule and early Friday release.

Qualifications

• High school diploma or equivalent.
• At least 2 years of dental front office or patient care coordination experience.
• Experience working in a dental office.
• Knowledge of dental practice management software.
• Familiarity with dental insurance verification and billing.
• Understanding of HIPAA and patient confidentiality requirements.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Outlook, Word, and Excel).
• Ability to learn new systems and office procedures quickly.
• Professional, dependable, and patient‑focused attitude.

Responsibilities

• Welcome patients with professionalism and exceptional customer service.
• Answer incoming phone calls, emails, and patient inquiries.
• Schedule, confirm, and coordinate patient appointments.
• Verify dental insurance eligibility and benefits before appointments.
• Check patients in and out while maintaining accurate patient information.
• Collect patient payments and process financial transactions.
• Coordinate daily schedules with the clinical team to maximize efficiency.
• Manage patient recalls and follow up on overdue hygiene appointments.
• Maintain accurate patient records while adhering to HIPAA regulations.
• Keep the reception area clean, organized, and welcoming.
• Provide administrative support to ensure smooth day‑to‑day office operations.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Office software

Education

High school diploma or equivalent

Tools

Dentrix

Microsoft Office

Job description

Pay

$20–$24 per hour + Monthly Performance Bonus

Schedule

• Monday–Thursday: 7:15 AM – 5:15 PM
• Friday: 7:15 AM – 1:15 PM

About Us

At Sautter Family Dentistry, we're committed to providing exceptional dental care in a welcoming, compassionate environment. We believe every patient deserves an outstanding experience from the moment they walk through our doors, and our Patient Care Coordinator plays a vital role in making that happen. If you're friendly, organized, detail‑oriented, and enjoy helping people, we'd love to meet you.

Position Summary

As the Patient Care Coordinator, you'll be the first point of contact for our patients—in person and over the phone. You'll help create a positive first impression while ensuring the office runs efficiently through scheduling, insurance verification, patient communication, and administrative support.

Responsibilities

• Welcome patients with professionalism and exceptional customer service.
• Answer incoming phone calls, emails, and patient inquiries.
• Schedule, confirm, and coordinate patient appointments.
• Verify dental insurance eligibility and benefits before appointments.
• Check patients in and out while maintaining accurate patient information.
• Collect patient payments and process financial transactions.
• Coordinate daily schedules with the clinical team to maximize efficiency.
• Manage patient recalls and follow up on overdue hygiene appointments.
• Maintain accurate patient records while adhering to HIPAA regulations.
• Keep the reception area clean, organized, and welcoming.
• Provide administrative support to ensure smooth day‑to‑day office operations.

Required Qualifications

• High school diploma or equivalent.
• At least 2 years of dental front office or patient care coordination experience.
• Experience working in a dental office.
• Knowledge of dental practice management software.
• Familiarity with dental insurance verification and billing.
• Understanding of HIPAA and patient confidentiality requirements.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office (Outlook, Word, and Excel).
• Ability to learn new systems and office procedures quickly.
• Professional, dependable, and patient‑focused attitude.

Preferred Qualifications

• Experience with Dentrix.
• Experience processing dental insurance claims.
• Knowledge of treatment planning.
• Bilingual in English and Spanish.

What We Offer

• Competitive pay of $20–$24 per hour.
• Monthly performance bonus.
• Full‑time schedule with early Fridays.
• Benefits package.
• Supportive team environment.
• Opportunity to grow with an established dental practice.

Why Join Sautter Family Dentistry? We're looking for someone who enjoys building relationships with patients and takes pride in creating an exceptional patient experience. If you're compassionate, proactive, dependable, and thrive in a team‑oriented environment, you'll fit right in. Join our team and help us make every patient feel welcome, comfortable, and cared for from the moment they arrive.