Patient Care Coordinator

Ageless Remedies Southpark; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Ongoing training

Employee discounts on treatments

Family-like team

Job summary

Ageless Remedies SouthPark Med Spa & Laser Center in Charlotte, NC is seeking a Patient Care Coordinator to join our on-site front desk team. You will greet patients, check in/out, answer calls, schedule appointments, and coordinate flow between providers and treatment rooms.

You will maintain patient records, verify information, and help explain treatment plans and aftercare. The role supports the clinical and administrative teams while upholding our compassionate, professional standards.

Qualifications

• Strong scheduling, patient care and phone etiquette required.
• Motivated to learn the education behind treatments and products.
• Availability to work Saturdays is required.
• Proficiency with electronic scheduling systems and basic computer applications.
• High school diploma or equivalent is required; additional education is a plus.

Responsibilities

• Greet patients and manage check-in/check-out.
• Answer phones and respond to inquiries.
• Schedule and confirm appointments; coordinate patient flow between providers and rooms.
• Maintain accurate patient records and verify information.
• Explain treatment plans, follow-up schedules, and pre/post care instructions.
• Support clinical and administrative teams; organize documentation and assist with payments.
• Contribute to a calm, professional environment aligned with practice standards.

Skills

Appointment scheduling

Patient care

Phone etiquette

Skincare knowledge

Sales experience

Multitasking

Organizational skills

Interpersonal skills

Medspa experience

Saturday availability

Electronic scheduling systems

High school diploma

Education

High school diploma or equivalent

Job description

Ageless Remedies SouthPark Med Spa & Laser Center is a physician-backed aesthetic practice that has served the Charlotte community since 2006. Co founded by retired neurosurgeon Dr. Richard Greenberg and his wife, Elaine, the practice combines advanced medical expertise with personalized, compassionate care. Ageless Remedies specializes in customized, non-surgical rejuvenation for diverse ages, skin types, and comfort levels, offering a wide range of treatments from injectables and lasers to medical grade facials and skincare. The team focuses on subtle, natural looking results rather than trends or pressure, helping patients feel confidently themselves. With nearly two decades of trusted relationships and cutting edge technology, Ageless Remedies is recognized for honest guidance and exceptional patient experiences. Our team feels like family, and that's exactly how we treat our patients too.

Role Description

The Patient Care Coordinator is a full time, on site role based in the SouthPark area of Charlotte, NC. This role is responsible for greeting patients, managing check in and check out processes, and ensuring a welcoming and efficient front desk experience. Daily tasks include scheduling and confirming appointments, answering phones, responding to inquiries, and coordinating patient flow between providers and treatment rooms. The Patient Care Coordinator maintains accurate patient records, verifies basic information, and helps patients understand treatment plans, follow up schedules, and pre and post care instructions. This role also supports the clinical and administrative teams by organizing documentation, handling payment processing, and contributing to a calm, professional environment aligned with the practice's standards of care. We're looking for someone who's a quick learner and genuinely loves skincare, someone who wants to grow alongside us as our treatments, technology, and team continue to evolve.

Qualifications

• Strong skills in appointment scheduling, patient care, and phone etiquette to manage daily visits and communicate clearly and professionally
• A quick learner who's motivated to learn the education behind our treatments and products, with a genuine passion for skincare and the aesthetics world
• Sales experience is a plus, with a driven, go-getter mentality and a team player mindset
• Strong multitasking and organizational skills, with attention to detail in a fast paced environment
• Excellent interpersonal skills, with a patient centered mindset and a professional, compassionate demeanor
• Medspa experience is a plus; availability to work Saturdays is required
• Proficiency with electronic scheduling systems and basic computer applications
• High school diploma or equivalent required; additional education is a plus

Why Join Us

• A well established, physician backed practice with nearly two decades of trusted relationships
• Ongoing training and education in a fast evolving industry
• Employee discounts on treatments and products
• A tight knit team that feels like family