Patient Care Coordinator

Noran Neurological Clinic; BLOOMINGTON (MN); On-site; USD 26,000 - 30,000; Full time

Job summary

Noran Neurological Clinic is seeking a patient care coordinator to join our team. This full-time role runs Monday–Friday, 8:30am–5pm, and involves front desk duties, patient intake, charting, and coordinating with clinical staff to ensure high-quality patient care.

Responsibilities include greeting patients, collecting copays, managing paperwork, and maintaining accurate records across systems while supporting efficient clinic operations and patient satisfaction.

Qualifications

• Experience coordinating front desk tasks and patient intake/outbound communications.
• Strong attention to detail and ability to maintain accurate patient records across systems.
• Excellent written and verbal communication with diverse patient populations.

Responsibilities

• Greet and check-in patients at the front desk for scheduled appointments.
• Collect copays at check-in and coordinate paperwork for providers.
• Maintain accuracy of patient demographics across multiple systems.
• Open and prepare the clinic for hours of operation.
• Schedule follow-up appointments and services at checkout.
• Stock exam rooms and clinic area after hours of operation.
• Improve workflows to enhance patient experience and clinic efficiency.
• Manage clinical faxes and refill folders and supply logs.
• Ensure smooth patient flow and data integrity.

Skills

Patient experience

Prioritize requests

Data accuracy

Communication

Multitasking

Conflict de-escalation

Job description

• Base Pay $19.00 - $22.00 / Hour
• Job Category Patient Care Coordination, Front Desk, Reception
• Employee Type Full Time

Description

As a patient care coordinator, you will work collaboratively with our clinical staff as well as other department staff to provide high-quality care for our patients. This is a full-time position, working Monday-Friday 8:30am-5pm. $19-22/hour.

Duties:

• Intake and discharge of patients for provider appointments and ancillary services;
• Use a variety of communication tools and systems to handle patient interactions and work collaboratively with the rest of the clinical department;
• Maintain complete, timely, and accurate documentation for each patient and continually look for opportunities to improve processes and workflow;
• Complete other assigned and clinical department tasks.

Key Skills:

• Create a positive and welcoming patient experience;
• Ability to prioritize patient requests;
• Ensure accuracy of patient data;
• Strong written and verbal communication;
• Ability to multitask;
• Ability to de-escalate conflict situations.

Major Areas of Responsibility:

• Greet and arrive patients at the front desk for scheduled appointments;
• Collect copays at the time of check-in;
• Coordinate patient paperwork and medical charts at the front desk for the provider;
• Maintain accuracy of patient accounts and demographics in multiple systems;
• Open and prepare the clinic for hours of operation;
• Schedule follow-up appointments and ancillary services at the check-out counters;
• Stock exam rooms and clinical area with medical and office supplies after hours of operation;
• Continuously improve work processes, environment, and overall experience to serve patients and meet clinic goals;
• Manage and maintain the clinical fax and refill folders and various supply logs.

Successful Clinical Support staff will be professional, customer service-oriented individuals who can communicate with a diverse patient population. Attention to detail, ability to multitask and good chart documentation are required for success in this position.

You will also be eligible for the following benefits: