Patient Care Coordinator

Proliance Surgeons, Inc.; Bellevue (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Bellevue seeks a dedicated Patient Care Coordinator to enhance patient experience by managing appointments and medical records. Ideal candidates will bring clerical experience and strong interpersonal skills to support a collaborative team. This role fosters an engaging work environment where detail-oriented individuals can thrive while delivering comprehensive patient care.

Benefits

Health coverage

401k with match and profit share

PTO

Qualifications

• Clerical experience in a healthcare environment is preferred.
• Knowledge of medical terminology is essential.
• Great interpersonal skills and clear communication abilities are required.

Responsibilities

• Booking appointments, greeting patients, and verifying eligibility.
• Maintaining patient privacy per HIPAA regulations.
• Answering phone lines and assisting with patient inquiries.

Skills

Attention to detail

Interpersonal skills

Medical terminology knowledge

Clear communication

Education

Clerical experience in a healthcare environment

Job description

Proliance Hand Wrist & Elbow Clinic Bellevue, Bellevue, Washington, United States of America

Job Description

Posted Thursday, June 26, 2025 at 10:00 AM

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State .

At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to createExceptional Outcomes,Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers

Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.

Be Part of Who We Are!

Proliance Hand, Wrist and Elbow Physicians is a practice of four board-certified hand specialists and six certified hand therapists. We specialize in caring for adults and children with injuries or disorders of the hands and upper extremities. Our practice is located in Bellevue and Kirkland and we have satellite locations in Issaquah and Redmond. We pride ourselves in educating and assisting patients in their healing process and creating a safe and inviting environment for our patients and staff.

Position Summary

The Patient Care Coordinator represents the face of Proliance Surgeons and the first impression for our patients and their loved ones. The Patient Care Coordinator acts as a liaison to the patient. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and preparing medical records.

Schedule

Monday-Friday, 7:30am-4:30pm

After 90 days, you have the option of keeping a shift of Mon-Fri 8 hour shifts or a change to four 10 hour shifts. (Your day off rotates so every patient coordinator gets one Friday off a month!)

Key Duties and Responsibilities

The key duties and responsibilities of the Patient Access Representative include, but are not limited to:

• Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments
• Acquiring and verifying patient identity, financial, demographic and insurance information.
• Directing patient to review NPPR/ HIPAA information.
• Obtaining patient/responsible party signatures.
• Acting as a resource for care center visitors and physicians.
• Answering multiple phone lines and screening calls as necessary. Relay information in accurate, concise manner
• Maintaining patient privacy per HIPAA regulations.
• Collecting, entering, and updating all patient information; prepare patients medical records
• Obtaining all pertinent patient information from the referring physician’s office, if applicable
• Communicating effectively and professionally with patients, visitors, physicians, and practices
• Demonstrating an understanding of medical terminology
• Completing duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook

Education/Experience

• Clerical experience, preferably in a healthcare environment

Knowledge, Skills and Abilities

• Knowledge of medical terminology
• Attention to detail and accuracy
• Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time efficiently, with meticulous attention to detail, accuracy and completion
• Ability to manage multiple factors for the best result.
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Ability to prepare records in accordance with detailed instructions
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Hand Wrist & Elbow Clinic Bellevue, Bellevue, Washington, United States of America