Patient Care Coordinator

Beaumont Smile Center; Beaumont (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) Matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Perks & Discounts

Job summary

Beaumont Smile Center is seeking a friendly Patient Care Coordinator to join our dental team. You’ll be the first contact for patients and handle scheduling, financial coordination, and follow-up to ensure a positive care experience.

Daily duties include greeting patients, answering phones, confirming appointments, presenting treatment plans, verifying benefits, managing accounts receivable, maintaining records, coordinating referrals, and ensuring HIPAA and OSHA compliance.

Qualifications

• Excellent communication and customer service abilities.
• Knowledge of dental terminology and insurance processes (ADA codes a plus).
• Strong multitasking and organizational skills.
• Comfort with using scripts and addressing patient objections.
• Dental office experience strongly preferred.

Responsibilities

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all front-office operations
• Coordinate referrals and follow through on patient care with specialists
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

Skills

Outstanding communication

Customer service

Dental terminology

Insurance processes

Multitasking and organization

Scripts and objections handling

Team player

Dental office experience

Job description

Patient Care Coordinator

Dental Office | Front Office + Patient Relations

Pay & Schedule

• Pay: $18-$20/hour
• Schedule: Monday through Wednesday from 7:45am to 5:00pm | Thursdays from 7:45am to 4:00pm | Occasional Fridays from 7:45am to 1:00pm

About the Role

We’re seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You’ll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.

What You'll Do

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all aspects of front-office operations
• Coordinate referrals and follow through on patient care with specialists
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

What We're Looking For

• Outstanding communication and customer service skills
• Knowledge of dental terminology and insurance processes (ADA codes a plus)
• Strong multitasking and organizational abilities
• Comfortable using scripts and addressing patient objections
• Team player with a positive attitude and flexible mindset
• Dental office experience strongly preferred

Benefits

• Competitive Salary
• 401(k) Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks & Discounts