Patient Care Coordination Specialist

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 28,000 - 46,000; Full time

Job summary

The Christ Hospital Health Network seeks a clerical support specialist to assist the clinical team with daily patient care tasks and serve as a central communication link among patients, staff, visitors, physicians, and departments. Responsibilities include entering patient data, maintaining medical records, and managing documents from admission to discharge while supporting patient care activities.

This role emphasizes accuracy, confidentiality, and culturally appropriate communication, with

Qualifications

• High school diploma or GED is required.

Responsibilities

• Greet and assist patients, visitors, and staff as a receptionist.
• Answer patient call lights promptly and courteously.
• Maintain positive customer relations with physicians, visitors, and patients, using clear and respectful phone etiquette.
• Transfer calls to appropriate personnel efficiently.
• Handle phone inquiries with accuracy, courtesy, and confidentiality.
• Facilitate communication with ancillary departments as needed.
• Maintain admit/discharge logs (census cards).
• Ensure timely patient admission, transfer, and discharge.
• Enter transport requests into EPIC Bed Management.
• Make copies of Advanced Directives for patient charts.
• Complete consults in Epic accurately.
• Place calls for STAT requests.
• Follow downtime procedures for manual order entry (SRO, BCA Web, BCA Standalone).
• Prepare requisitions for services (e.g., maintenance, clinical engineering).
• Enter and record unit-based charges as needed.
• Run daily audits/reports in EPIC as directed by the department manager.
• Maintain current and old patient charts.
• Copy and retrieve medical records as necessary.
• Keep charts organized and in designated order.
• Prepare charts for new patients, ensuring face sheets, labels, and armbands are included.
• Break down charts for discharged patients, placing the face sheet on top.

Skills

Reception and patient greeting

Communication skills

Data entry

Phone etiquette

Interdepartmental coordination

Confidentiality

Education

High School diploma or GED

Tools

EPIC Bed Management

SRO

BCA Web

BCA Standalone

Job description

The Christ Hospital Health Network seeks a clerical support specialist to assist the clinical team with daily patient care tasks and serve as a central communication link among patients, staff, visitors, physicians, and departments. Responsibilities include entering patient data, maintaining medical records, and managing documents from admission to discharge while supporting patient care activities.

This role emphasizes accuracy, confidentiality, and culturally appropriate communication, with