Patient Care Consultant

Jushi Holdings Inc.; Bristol Township (Bucks County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the cannabis sector is seeking a Dispensary Patient Consultant to enhance customer service and drive sales. This role is crucial for providing a unique shopping experience, guiding patrons through product offerings, and ensuring compliance with industry regulations. Ideal candidates will have a strong background in retail customer service, excellent communication skills, and a commitment to maintaining high ethical standards. Join a dynamic team dedicated to making a meaningful impact in the lives of customers while enjoying a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Short- and Long-Term Disability

Qualifications

• Minimum of 2 years’ experience in retail customer service.
• Strong multi-tasking abilities over the phone and in person.

Responsibilities

• Provide outstanding customer service and product recommendations.
• Maintain cleanliness and organization of the store.
• Operate cash register and manage cash drawer.

Skills

Customer Service

Multi-tasking

Mathematical Skills

Computer Skills

Communication Skills

Education

High School Diploma or GED

Associate or Bachelor’s Degree

Tools

POS System

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. This role involves aiding patrons and patients through concierge-level service, conducting day-to-day operations within the retail location while adhering to company policy and industry regulations.

WHAT YOU WILL DO

• Adhere to the company mission statement and core values, maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Lead tours of the sales floor within the store, making product recommendations based on ongoing research of available products.
• Retain thorough knowledge of patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests.
• Follow product handling procedures, including safety, health policies, and regulatory compliance.
• Maintain cleanliness and organization of the store by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Operate cash register, POS system, and manage cash drawer.
• Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met within designated timelines.
• Perform all other duties as assigned.

WHAT WE ARE LOOKING FOR

• High School diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Minimum of 2 years’ experience in retail customer service.
• Excellent computer, mathematical, language, and reasoning skills.
• Strong multi-tasking abilities over the phone and in person.
• Occasional local travel as needed.

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks.
• Frequently stand and walk.
• Occasionally reach above shoulders, grasp lightly or forcefully, use a telephone, sort/file paperwork or parts, and lift/carry/push/pull objects up to 50 pounds.
• Occasionally twist, bend, stoop, squat, kneel, or crawl.

WHAT WE HAVE TO OFFER OUR EMPLOYEES

We offer benefit packages including Medical, Dental, Vision, Life, Short- and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

ADDITIONAL NOTES

Please note that this job description is not exhaustive and duties may change at any time with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, pregnancy, veteran status, genetic information, political affiliation, or other protected characteristics.