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Patient Care Connect Coordinator - Pasadena Medical Office Building- Full Time 8 Hour Days (Non[...]

Keck Medicine of USC

Pasadena (CA)

On-site

USD 60,000 - 80,000

Full time

12 days ago

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Job summary

An established industry player is seeking a dedicated Patient Care Connect Coordinator to enhance patient experiences at their Pasadena Medical Office Building. This full-time role involves managing patient registrations, scheduling appointments, and acting as a vital communication link between patients and healthcare providers. Ideal candidates will have strong customer service skills, a solid understanding of insurance navigation, and a commitment to ensuring a seamless patient journey. Join a team that values compassion and teamwork, and contribute to improving healthcare delivery in a supportive environment.

Qualifications

  • 3 years of related experience in acute or ambulatory care medical setting.
  • In-depth knowledge of all medical insurance types and EMR systems.

Responsibilities

  • Manage patient registration, appointment scheduling, and eligibility functions.
  • Act as a liaison between patients and healthcare providers to ensure smooth care delivery.

Skills

Patient Registration
Appointment Scheduling
Insurance Navigation
Customer Service
EMR Scheduling
Communication Skills
Analytical Skills

Education

High School Diploma or Equivalent
Associate’s or Bachelor's Degree in Related Field

Tools

Microsoft Word
Microsoft Outlook

Job description

Patient Care Connect Coordinator - Pasadena Medical Office Building- Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Join to apply for the Patient Care Connect Coordinator - Pasadena Medical Office Building- Full Time 8 Hour Days (Non-Exempt) (Non-Union) role at Keck Medicine of USC

Patient Care Connect Coordinator - Pasadena Medical Office Building- Full Time 8 Hour Days (Non-Exempt) (Non-Union)

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Join to apply for the Patient Care Connect Coordinator - Pasadena Medical Office Building- Full Time 8 Hour Days (Non-Exempt) (Non-Union) role at Keck Medicine of USC

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The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.

Essential Duties


  • Clerical:
  • Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients.
  • Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience.
  • Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions.
  • Confers with patients and third-party payers to ensure the eligibility and authorization of services.
  • Identifies alternative financial sources for services and facilitates processing of application/approval.
  • Fields patient account inquiries.
  • Maintain accurate patient records within the electronic medical record (EMR) system.
  • Schedules patient's appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.
  • Patient Coordination/CustomerService:
  • Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit.
  • Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider.
  • Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system.
  • Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel.
  • Greets patients in a courteous and professional manner.
  • Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team.
  • Provides basic information about procedures, medications, and/or post-care instructions.
  • Escorts patients to other departments if needed, provides directions to other departments within USC system.
  • Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support.
  • Acts as a communication hub between patients, healthcare providers, and other departments both internal and external.
  • Works with various hospital personnel to resolve issues and accommodate patient.
  • Collaborate with other departments for inter clinical consult visits
  • Teamwork/Collaboration:
  • Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
  • Works independently and in a team setting.
  • Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.
  • Performs other duties as assigned.


Required Qualifications


  • Req High School or equivalent
  • Req 3 years Related experience in acute care or ambulatory care medical setting
  • Req Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.
  • Req Familiarity with Word processing, Microsoft Outlook.
  • Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
  • Req In depth knowledge of all medical insurance types
  • Req Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems.
  • Req EMR scheduling knowledge.
  • Req Knowledge of medical terminology.


Preferred Qualifications


  • Pref Associate’s Degree OR Bachelor's Degree in a related field


Required Licenses/Certifications


  • Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)


The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Health Care Provider
  • Industries
    Hospitals and Health Care

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