Intake Specialist

Lawyers for Justice, PC; Glendale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and growing law firm in the Los Angeles area as an Intake Specialist. This role is vital in generating new business by recognizing qualified legal matters and converting leads into clients. You will provide stellar customer service while handling inbound and outbound calls, conducting screenings, and assisting clients with their needs. The firm, known for its robust caseload and commitment to justice, offers a supportive environment where your skills in communication and empathy will shine. If you're looking to make a difference and grow in your career, this opportunity is perfect for you.

Benefits

401(k)

Health Insurance

Paid Time Off

Vision Insurance

Qualifications

• 1-2 years’ experience with intake is preferred.
• Knowledge of Personal Injury and Employment Law is strongly preferred.

Responsibilities

• Answering inbound and placing outbound calls with professionalism.
• Performing unbiased screening on all inbound calls for potential clients.
• Obtaining evidence from clients during initial interviews.

Skills

Effective Communication

Interpersonal Skills

Compassion and Empathy

Attention to Detail

Time Management

Bilingual (English and Spanish)

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Salesforce

Litify

Job description

Lawyers for Justice, PC provided pay range

This range is provided by Lawyers for Justice, PC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Growing law firm in the Los Angeles area, considered a powerhouse in the field of plaintiff's side wage-and-hour class action litigation, seeks a highly-qualified intake specialist to join its expanding team. The firm has a robust caseload, in federal and state courts, against regional, national, and Fortune 500 companies in multiple industries. Focusing on the prosecution of consumer and employment class and representative actions, involving wage-and-hour, unfair business practice, discrimination, and false advertising matters. The firm has recovered millions of dollars on behalf of thousands of employees and consumers in California.

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.

Duties/Responsibilities

· Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;

· Performing unbiased screening on all inbound phone calls for the potential client;

· Assessing and determining the viability of inbound phone calls during client intake screening process;

· Obtain evidence from the client at the time of the initial in-person interview, including photos of injuries, relevant documents, etc.;

· Assist in locating missing/unreachable client as assigned by Intake Manager;

· Performs other related duties as assigned.

*The company reserves the right to add or change duties at any time.

Required Skills/Abilities

· Ability to communicate effectively with a range of individuals;

· Excellent interpersonal social skills at all times;

· Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;

· Ability to work alone or as part of a team;

· Ability to pay very close attention to detail;

· Ability to manage their time and multi-task effectively;

· Ability to maintain composure and professionalism under pressure; and

· Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);

Qualifications

· Bachelor's degree (Preferred)

· Minimum 1-2 years’ experience with intake;

· Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred;

· Salesforce/Litify software background is a major plus;

· Professional appearance and “get it done” attitude;

· The right candidate will have excellent written and verbal communication skills;

· Bilingual, fluent in English and Spanish, is required

Physical Requirements

· Prolonged periods sitting at a desk and working on a computer.

· This position requires physical activity including, but not limited to bending, stooping, repetitive motion, and lifting of up to 20 pounds.

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Law Practice

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