Patient Care Concierge – Outpatient Imaging

Radiology Partners, Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and wellness coverage options

401(k) with employer offerings

Paid time off and paid holidays

Incentive and productivity programs

Family planning and telehealthBenefits

Job summary

ARA Diagnostic Imaging in the Greater Austin area is seeking a friendly front desk receptionist to greet patients, answer questions, and guide them through the imaging process. You will be part of Radiology Partners and join a team that prioritizes service excellence and patient-centered care.

This role emphasizes outstanding customer service, clear communication, and strong organizational skills, with opportunities for cross-training and career growth in an outpatient setting that values

Qualifications

• Excellent customer service and interpersonal skills.
• Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing.
• Must have excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude
• Greets patients and visitors, determines the nature of their visit and provides accurate , appropriate information
• Provides information regarding particular exams and procedures including prep information.
• Prepares, processes, and maintains all confidential records on new and existing patients.
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Skills

Excellent customer service

Clear communication

Motivate others

Organizational skills

Medical receptionist tasks knowledge

Education

High School Diploma or equivalent

Job description

ARA Diagnostic Imaging in the Greater Austin area is seeking a friendly front desk receptionist to greet patients, answer questions, and guide them through the imaging process. You will be part of Radiology Partners and join a team that prioritizes service excellence and patient-centered care.

This role emphasizes outstanding customer service, clear communication, and strong organizational skills, with opportunities for cross-training and career growth in an outpatient setting that values