Patient Care Concierge – Growth Path in Optometry

Keplr Vision; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Tempe Eyecare Associates is seeking a dependable Patient Care Coordinator to join our optometry team. The ideal candidate is organized, reliable, personable, and able to work in a fast-paced healthcare environment while maintaining professionalism and attention to detail.

The role emphasizes accurate appointment handling, insurance verification, patient communication, and collaborative support with doctors and staff to ensure smooth patient flow.

Qualifications

• Check patients in and out accurately and efficiently.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient demographic and insurance information accurately.
• Collect copays, balances and other patient balances accordingly.
• Answer phones and respond to patient questions in a professional and timely manner.

Responsibilities

• Assist with recall efforts and appointment outreach.
• Communicate effectively with doctors, technicians, opticians, and other team members to ensure smooth patient flow.
• Assist with resolving patient concerns while maintaining a professional and compassionate approach.
• Support team with additional administrative duties as needed.
• Maintain confidentiality and follow all applicable HIPAA and company policies.
• Pull insurance verification and/or authorizations when needed.

Job description

Tempe Eyecare Associates is seeking a dependable Patient Care Coordinator to join our optometry team. The ideal candidate is organized, reliable, personable, and able to work in a fast-paced healthcare environment while maintaining professionalism and attention to detail.

The role emphasizes accurate appointment handling, insurance verification, patient communication, and collaborative support with doctors and staff to ensure smooth patient flow.