Patient Service Representative Nephrology Associates

CommonSpirit Health; Durango (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Hospital in Durango, CO is seeking a Patient Service Representative to provide comprehensive clerical support in a physician clinic. You will handle reception, telephone inquiries, medical records, charge entry, referrals, and information retrieval to support daily operations and patient care.

The ideal candidate will have strong organizational and communication skills, meticulous attention to detail in medical records, and a patient‑centered approach aligned with Mercy's mission and core

Qualifications

• High School Diploma or GED required.
• Previous work experience with basic office tasks, filing, answering calls, reception, and basic computer skills.
• Preferred knowledge of medical terminology and medical insurance payers.

Responsibilities

• Greet patients/caregivers and provide assistance reflecting high quality service and professional conduct.
• Verify and update demographic data in the electronic health record and identify barriers to care.
• Gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts and records, and process payments at time of service.

Skills

Customer service

Clerical skills

Reception duties

Data entry

Communication

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

Mercy Hospital is an 82 bed, acute care hospital located in the scenic southwestern Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized for excellence in orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received ten consecutive 'A' grades for patient safety from The Leapfrog Group. Our providers use state-of-the-art technology in an environment designed to promote wellbeing and healing of body, mind, and spirit. Among the many specialty services available at Mercy are emergency care (Level III trauma designation), surgical care, cardiac care (including interventions), Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, hospice care and more. Durango offers an exceptional quality of life with small town charm, excellent schools, and year-round, world-class outdoor recreation opportunities including snow sports, river sports, hiking, biking, camping and more.