Patient Care Concierge & Eyewear Technician

Optical-Outlets; Brandon (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Optical Outlets in Brandon, FL is seeking a patient-focused team member to assist patients, support the Doctor and Office Manager, and ensure efficient patient flow. The role includes greeting customers, explaining exam pricing, verifying insurance, and helping with eyewear fitting.

Ideal candidates have 1–2 years in a related field, strong MS Office skills, and excellent verbal and written communication. This position emphasizes high-quality customer service and accurate, attentive patient care.

Qualifications

• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document patient visits
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify patient needs
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Multitasking

Tools

MS Office

Job description

Optical Outlets in Brandon, FL is seeking a patient-focused team member to assist patients, support the Doctor and Office Manager, and ensure efficient patient flow. The role includes greeting customers, explaining exam pricing, verifying insurance, and helping with eyewear fitting.

Ideal candidates have 1–2 years in a related field, strong MS Office skills, and excellent verbal and written communication. This position emphasizes high-quality customer service and accurate, attentive patient care.