Patient Care Coach

Serenity Mental Health Centers; Goodyear (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Serenity Mental Health Centers is seeking a Patient Care Coach (TMS Tech) to provide one-on-one support to patients undergoing treatment. No prior healthcare experience is needed, and you will receive thorough training. This role is crucial in ensuring a positive patient experience and contributing to mental wellness.

Benefits

Accelerated healthcare career growth

Insurance benefits (Medical, Dental, Vision)

20 days off annually (10 PTO days and 10 holidays)

Employee access to Serenity’s treatment options

Qualifications

• High School Diploma or GED required.
• Strong customer service mindset and effective communication skills.
• Three years of work experience in customer service needed.

Responsibilities

• Coaching patients one-on-one during treatment.
• Completing Serenity’s paid TMS training program.
• Monitoring patient progress and ensuring a positive experience.

Skills

Customer Service Mindset

Communication

De-escalation Skills

Education

High School Diploma/GED

Job description

TMS Tech (Patient Care Coach)

Discover a career where you can make a real difference in people's lives, no prior healthcare experience needed.We’re looking for a motivated Patient Care Coach (TMS Tech) to join our team in our Estrella, AZ office. As a Patient Care Coach, you’ll be the face of patient care, guiding individuals through their treatment sessions, monitoring progress, and ensuring a comfortable and positive experience. Your work will directly contribute to the mental wellness and recovery of our patients.

Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits

• Accelerated healthcare career growth – rapid advancement opportunities
• Insurance benefits (Medical, Dental, Vision) and 401K
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity’s treatment options

Responsibilities

• Be the face of Serenity Healthcare
• One on one coaching and commitment to patients during treatment
• Graduate Serenity’s paid TMS training program
• Own outcomes of patient treatment

Qualifications

• High School Diploma/ GED
• Strong customer service mindset
• Three years’ work experience in customer service required
• Excellent verbal and written communication, and basic math skills
• Well-versed in de-escalation skills and ability to connect with individuals

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

• About Serenity Healthcare

• Serenity’s Provided Services

• Meet our Patients