Patient Care Coach

Serenity Health Care; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare technology company as a Patient Care Coach in Phoenix. This entry-level role involves guiding patients through their treatment sessions, requiring strong communication and customer service skills but no prior healthcare experience. Benefits include insurance, paid time off, and rapid career growth opportunities.

Benefits

Accelerated healthcare career growth

Insurance benefits (Medical, Dental, Vision)

20 days off annually (10 PTO days and 10 Holidays)

Employee access to Serenity’s treatment options

Qualifications

• Three years’ experience in customer service required.
• Strong customer service mindset and excellent communication skills.
• Ability to connect with individuals and use de-escalation skills.

Responsibilities

• Guide individuals through their treatment sessions.
• Monitor patient progress and ensure comfort.
• Commit to one-on-one coaching with patients.

Skills

Customer service mindset

Excellent verbal communication

Excellent written communication

Basic math skills

De-escalation skills

Ability to connect with individuals

Education

High School Diploma or GED

Job description

(Patient Care Coach)

Discover a career where you can make a real difference in people's lives, no prior healthcare experience needed. We’re looking for a motivated Patient Care Coach (TMS Tech) to join our team in our Gilbert, AZ office. As a Patient Care Coach, you’ll be the face of patient care, guiding individuals through their treatment sessions, monitoring progress, and ensuring a comfortable and positive experience. Your work will directly contribute to the mental wellness and recovery of our patients.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits

• Accelerated healthcare career growth – rapid advancement opportunities
• Insurance benefits (Medical, Dental, Vision) and 401K
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity’s treatment options

Responsibilities

• Be the face of Serenity Healthcare
• One on one coaching and commitment to patients during treatment
• Graduate Serenity’s paid TMS training program
• Own outcomes of patient treatment

Qualifications

• High School Diploma/ GED
• Strong customer service mindset
• Three years’ work experience in customer service required
• Excellent verbal and written communication, and basic math skills
• Well-versed in de-escalation skills and ability to connect with individuals

About Serenity

Serenity is a leader in healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed. We are committed to evidence-based research and proven results, pushing ourselves daily to help patients reclaim their lives with innovative healthcare solutions.

Learn More About Us:

• About Serenity Healthcare
• Serenity’s Provided Services
• Meet our Patients

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Mental Health Care

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