Patient Care Coach

Serenity Healthcare; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Serenity Healthcare seeks a motivated Patient Care Coach (TMS Tech) to play a vital role in guiding patients through treatment sessions in Biltmore, AZ. No prior healthcare experience is required, making it an excellent opportunity for those with a strong customer service background. The role focuses on enhancing mental wellness by ensuring a supportive environment for patients undergoing treatment.

Benefits

Accelerated healthcare career growth

Insurance benefits (Medical, Dental, Vision)

401K

20 days off annually (10 PTO days and 10 Holidays)

Employee access to treatment options

Qualifications

• High School Diploma or GED required.
• Three years' experience in customer service needed.
• Strong verbal and written communication skills.

Responsibilities

• Guide individuals through treatment sessions.
• Provide one-on-one coaching to patients.
• Complete Serenity's paid TMS training program.

Skills

Customer service mindset

Communication skills

De-escalation skills

Education

High School Diploma/GED

Job description

TMS Tech (Patient Care Coach)

Discover a career where you can make a real difference in people's lives, no prior healthcare experience needed.We’re looking for a motivated Patient Care Coach (TMS Tech) to join our team in our Biltmore, AZ office. As a Patient Care Coach, you’ll be the face of patient care, guiding individuals through their treatment sessions, monitoring progress, and ensuring a comfortable and positive experience. Your work will directly contribute to the mental wellness and recovery of our patients.

Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits

• Accelerated healthcare career growth – rapid advancement opportunities
• Insurance benefits (Medical, Dental, Vision) and 401K
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity’s treatment options

Responsibilities

• Be the face of Serenity Healthcare
• One on one coaching and commitment to patients during treatment
• Graduate Serenity’s paid TMS training program
• Own outcomes of patient treatment

Qualifications

• High School Diploma/ GED
• Strong customer service mindset
• Three years’ work experience in customer service required
• Excellent verbal and written communication, and basic math skills
• Well-versed in de-escalation skills and ability to connect with individuals

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

• About Serenity Healthcare

• Serenity’s Provided Services

• Meet our Patients