Patient Care Call Specialist

John Muir Physician Network; Walnut Creek (CA); In loco; USD 37.000 - 50.000; Part-time

Descrizione del lavoro

John Muir Physician Network in Walnut Creek, CA is seeking a Patient Call Representative to handle inbound/outbound calls, schedule appointments, complete registrations, and address insurance inquiries with empathy.

The role requires clear communication, multi-tasking, HIPAA compliance, and familiarity with Epic; training within 90 days. This is a part-time role with 24 hours weekly, offering Bay Area pay.

Competenze

• High School diploma or equivalent preferred.
• 1 year healthcare call center experience preferred.
• Epic proficiency required within 90 days of start date.
• Basic medical terminology knowledge.

Mansioni

• Handle incoming and outgoing calls to schedule appointments and complete registrations.
• Address scheduling, insurance, or registration inquiries from patients.
• Demonstrate empathy and manage multiple tasks efficiently.

Conoscenze

Customer service

Communication skills

HIPAA compliance

Multi-tasking

Medical terminology

Professionalism

Teamwork

Keyboard typing

Formazione

High School diploma or equivalent

Strumenti

Epic

Descrizione del lavoro

John Muir Physician Network in Walnut Creek, CA is seeking a Patient Call Representative to handle inbound/outbound calls, schedule appointments, complete registrations, and address insurance inquiries with empathy.

The role requires clear communication, multi-tasking, HIPAA compliance, and familiarity with Epic; training within 90 days. This is a part-time role with 24 hours weekly, offering Bay Area pay.