Patient Call Representative - Patient Access and Revenue Cycle Admin - Part Time - 6 Hour - Days

John Muir Physician Network; Walnut Creek (CA); On-site; USD 37,000 - 50,000; Part time

Job summary

John Muir Physician Network in Walnut Creek, CA is seeking a Patient Call Representative to handle inbound/outbound calls, schedule appointments, complete registrations, and address insurance inquiries with empathy.

The role requires clear communication, multi-tasking, HIPAA compliance, and familiarity with Epic; training within 90 days. This is a part-time role with 24 hours weekly, offering Bay Area pay.

Qualifications

• High School diploma or equivalent preferred.
• 1 year healthcare call center experience preferred.
• Epic proficiency required within 90 days of start date.
• Basic medical terminology knowledge.

Responsibilities

• Handle incoming and outgoing calls to schedule appointments and complete registrations.
• Address scheduling, insurance, or registration inquiries from patients.
• Demonstrate empathy and manage multiple tasks efficiently.

Skills

Customer service

Communication skills

HIPAA compliance

Multi-tasking

Medical terminology

Professionalism

Teamwork

Keyboard typing

Education

High School diploma or equivalent

Tools

Epic

Job description

Job Description

The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently.

Education

High School Graduate or Equivalent Preferred

Experience

1 year experience in a healthcare call center - preferred

Certifications/Licensures

Epic - Proficiencies required for this position must be passed within 90 days of start date

Skills

• Knowledge of organizational policies, procedures, systems and objectives
• Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures
• Proficient in keyboard and typing skills
• Maintains professional and personal integrity
• Must be able to maintain effective working relationships with a wide variety of individuals
• Ability to communicate effectively written and orally
• Ability to possess visual capacity and hearing to monitor and use telephone equipment
• Effective communication skills (good hearing, listening and speaking skills)
• Ability to deal diplomatically with all types of individuals under stressful situations
• Basic knowledge of medical terminology, anatomy and physiology
• Ability to work with the public in a professional courteous manner
• Enjoys working with the public
• Knowledge of JMH patient navigation programs

Shift

1045-515

Work Shift

06.0 - 10:30 - 17:00 No Waive (United States of America)

Pay Range

$27.03 - $36.50

Hourly

Hourly

Offer details

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Pay will be adjusted to the local market if hired outside of the Bay Area .

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it.

Scheduled Weekly Hours

24