Patient Care Call Specialist

US Oncology Inc.; Eugene (OR); On-site; USD 26,174 - 37,443; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Job summary

Willamette Valley Cancer Institute in Eugene, OR is hiring a Telephone Operator to join the administrative team at the Central Business Office. The role focuses on answering, directing, and triaging incoming calls with a multi-line phone system, requiring clear communication and strong organization.

This onsite, full-time position offers a pay scale of $19.00 to $27.18 per hour, with actual hiring rate based on experience, responsibilities, and internal equity, among other factors.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience, preferably in a medical/clinical setting.

Responsibilities

• Answers all incoming calls courteously and efficiently, connecting callers to the appropriate extension.
• Accurately takes and relays messages in a timely manner.
• Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.
• Handles operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.
• Offers a friendly and helpful phone experience for all callers.
• Assists with clerical tasks as assigned to support departmental workflow.
• Other duties as assigned.

Skills

Communication skills

Phone system

Customer service

Education

High school diploma

Job description

Willamette Valley Cancer Institute in Eugene, OR is hiring a Telephone Operator to join the administrative team at the Central Business Office. The role focuses on answering, directing, and triaging incoming calls with a multi-line phone system, requiring clear communication and strong organization.

This onsite, full-time position offers a pay scale of $19.00 to $27.18 per hour, with actual hiring rate based on experience, responsibilities, and internal equity, among other factors.