Telephone Operator

The US Oncology Network; Eugene (OR); On-site; USD 26,174 - 37,443; Full time

Benefits offered by this job

M/D/V

Life Ins.

401(k)

Job summary

Willamette Valley Cancer Institute seeks a Telephone Operator to join the administrative team in Eugene, OR. The role involves answering, directing, and triaging calls on a complex multi-line system, requiring strong communication and organizational skills.

Ideal candidates will be highly organized, able to multitask in a fast-paced setting, and have at least one year of office experience; medical office experience is a plus but not required. Onsite, full-time employment with benefits is offered.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of office experience, preferably in a medical/clinical setting.
• Experience with complex multi-line phone systems is essential.

Responsibilities

• Answer all incoming calls courteously and efficiently, directing callers to the appropriate extension.
• Accurately take and relay messages in a timely manner.
• Respond promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.
• Handle operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.
• Offer a friendly and helpful phone experience for all callers.
• Assist with clerical tasks as assigned to support departmental workflow.
• Other duties as assigned.

Skills

Strong communication

Organized

Multitasking

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

The general pay scale for this position at WVCI is $19.00-$27.18. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.

Overview

Telephone Operator

Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves answering, directing, and triaging incoming calls to our clinic, so strong communication skills and experience with complex multi-line phone systems are essential. Ideal candidates will be highly organized and able to multitask effectively in a fast-paced environment. While experience in a medical office is preferred, it is not required.

The general pay scale for this position at WVCI is $19.00-$27.18. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.

Benefits

• M/D/V
• Life Ins.
• 401(k)

Employment Type

Onsite, Full Time

Location

Eugene, OR

Responsibilities

• Answers all incoming calls courteously and efficiently, connecting callers to the appropriate extension.
• Accurately takes and relays messages in a timely manner.
• Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.
• Handles operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.
• Offers a friendly and helpful phone experience for all callers.
• Assists with clerical tasks as assigned to support departmental workflow.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least one (1) year of office experience, preferably in a medical/clinical setting

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.