Telephone Operator

US Oncology Inc.; Eugene (OR); On-site; USD 26,174 - 37,443; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Job summary

Willamette Valley Cancer Institute in Eugene, OR is hiring a Telephone Operator to join the administrative team at the Central Business Office. The role focuses on answering, directing, and triaging incoming calls with a multi-line phone system, requiring clear communication and strong organization.

This onsite, full-time position offers a pay scale of $19.00 to $27.18 per hour, with actual hiring rate based on experience, responsibilities, and internal equity, among other factors.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience, preferably in a medical/clinical setting.

Responsibilities

• Answers all incoming calls courteously and efficiently, connecting callers to the appropriate extension.
• Accurately takes and relays messages in a timely manner.
• Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.
• Handles operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.
• Offers a friendly and helpful phone experience for all callers.
• Assists with clerical tasks as assigned to support departmental workflow.
• Other duties as assigned.

Skills

Communication skills

Phone system

Customer service

Education

High school diploma

Job description

Overview

Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves answering, directing, and triaging incoming calls to our clinic, so strong communication skills and experience with complex multi-line phone systems are essential. Ideal candidates will be highly organized and able to multitask effectively in a fast-paced environment. While experience in a medical office is preferred, it is not required.

The general pay scale for this position at WVCI is $19.00-$27.18. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.

Benefits: M/D/V, Life Ins., 401(k)

Employment Type: Onsite, Full Time

Location: Eugene, OR

Responsibilities

• Answers all incoming calls courteously and efficiently, connecting callers to the appropriate extension.
• Accurately takes and relays messages in a timely manner.
• Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.
• Handles operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.
• Offers a friendly and helpful phone experience for all callers.
• Assists with clerical tasks as assigned to support departmental workflow.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least one (1) year of office experience, preferably in a medical/clinical setting

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.