Patient Care Call Center Specialist

Texas Orthopedics; Dallas (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Texas Orthopaedic Associates in Dallas is seeking a Service Center Representative to be the first point of contact for patients. You will greet callers, gather information, and provide courteous, accurate assistance while upholding HIPAA standards.

In this full-time role, you will answer phones, enter and reschedule appointments, process messages in the EMR/HER, and support referral and on-call workflows. The position emphasizes teamwork, professional communication, and patient-centered service

Qualifications

• High School Diploma or GED required.
• 1–3 months relative experience or training.
• Typing 45 WPM and basic computer skills.
• Ability to communicate clearly with patients and staff.
• HIPAA compliance understanding.

Responsibilities

• Answers phones in a friendly, professional manner.
• Enters and reschedules appointments per procedures.
• Relays information to internal staff.
• Maintains HIPAA procedures.
• Assists in urgent patient messaging and clinical communication.
• Keeps work area neat and orderly.
• Assists with referrals and online appointment requests.

Skills

Customer service

Communication

Multitasking

Dialing & phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Outlook

EMR/HER

Radix system

Phreesia

Job description

Texas Orthopaedic Associates in Dallas is seeking a Service Center Representative to be the first point of contact for patients. You will greet callers, gather information, and provide courteous, accurate assistance while upholding HIPAA standards.

In this full-time role, you will answer phones, enter and reschedule appointments, process messages in the EMR/HER, and support referral and on-call workflows. The position emphasizes teamwork, professional communication, and patient-centered service