Referral Coordinator - Dallas - Texas Orthopaedic Associates

Ortholonestar Mso Llc; Dallas (TX); Vor Ort; USD 28.000 - 42.000; Vollzeit

Zusammenfassung

Ortholonestar Mso Llc is seeking a front desk assistant to greet patients warmly, answer calls, and manage appointments. You will relay information to staff and ensure HIPAA compliance while using EMR/HER and related systems.

The role involves coordinating referrals, handling online appointment requests, and supporting team communications in a climate-controlled office environment. Remote work may become possible in the future.

Qualifikationen

• High School Diploma or GED required or equivalent.
• 1–3 months related experience or training acceptable.
• Strong reading, writing and verbal communication skills.
• Must type at least 45 WPM and proficient in Outlook/Office.
• Experience with EMR/HER systems preferred.

Aufgaben

• Provide excellent patient service and greet patients warmly.
• Answer phones in a friendly, professional manner.
• Manage appointment entry, scheduling and rescheduling.
• Use EMR/HER messaging and Radix system for communications.
• Maintain referrals in Leading Reach and process online requests in Phreesia.
• Serve as liaison for managed services and referring providers.
• Attend office meetings and keep the workspace neat and organized.

Kenntnisse

Customer service

Phone etiquette

Communication

Typing 45 WPM

Outlook/Office

Ausbildung

High School Diploma or GED

Tools

Radix

Leading Reach

Phreesia

EMR/HER systems

Jobbeschreibung

Job Summary: As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones, introduce yourself) and identifies needs and expectations by providing excellent patient service.Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.Key Functions:Provides excellent customer service to patients by listening and appropriately serving patientsContributes to an overall positive work atmosphere through actions and attitudeAnswers phones in a friendly, professional mannerRelays relevant information to the appropriate internal staff.Follows practice procedures for appointment entry, scheduling and rescheduling appointmentsFollows practice procedures for clinical messaging in the EMR/HER, including the use of Radix systemMay be responsible/assist in maintaining referrals in Leading ReachWorks online appointment requests as delegated by Team LeadWorks referrals daily by importing to PhreesiaBe the liaison for Managed ServicesMay be contacting referring provider offices with confirmation scheduled/rescheduled/cancelled appointmentBe contact person for referring to providersParticipates in office meetings and educational activitiesMaintains work area in neat and orderly mannerComplies with HIPAA proceduresOther duties as assignedAll employees have a responsibility to comply with our organization’s policies and procedures, as well as code of conduct.Supervisory Responsibilities: NoneQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience.Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write relative correspondence and messages. Ability to speak effectively with patients/customers, employees and management of organization.Math Ability: Ability to add, subtract, multiple and divide on all units of measure, using whole numbers, common fractions and decimals.Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills: Ability to type 45 WPM, basic proficiency in Microsoft Outlook/Office, and experience using or ability to learn and comprehend computer programs.Certificates and Licenses: NoneWork Environment: Position works in a climate-controlled office environment with little or no potential interference from elements or sound. Can potentially transition to working remotely at home.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position typically works 8 hours per day, Monday through Friday. One-third or less of time will be spent standing. Two-thirds or more of time worked will be sitting, using hands and fingers to type or handle paper. The position requires the ability to reach with hands or arms. Occasionally, the position will be required to stoop, kneel, crouch, crawl and lift objects weighing up to 10 pounds. To successfully perform the duties of the job, the ability to talk and hear is required.