Patient Care Call Center Specialist

Concord Hospital; Concord (NH); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Concord Hospital in Concord, NH is hiring a Call Center Agent under the Call Center Manager to handle scheduling, update insurance details, and assist patients with medication refills, delivering timely, empathetic service.

As the primary contact for patients and families, you will manage calls in a fast‑paced environment, document information in the EMR, and promote patient portal enrollment with accuracy.

Qualifications

• High School degree or GED required; customer service ability to interact with the public, staff and patients preferred.

Responsibilities

• Answer incoming calls and triage appropriately.
• Schedule appointment in the electronic medical record (EMR).
• Contribute to team goals by maintaining call metrics and answering calls in a timely manner.
• Schedule, confirm, or reschedule patient appointments.
• Promote Patient Portal enrollment and assist patients with access.

Skills

Excellent communication skills

Problem solving

Attention to detail

Independent work

High call-volume handling

Computer/keyboard skills

Education

High School degree or GED

Job description

Concord Hospital in Concord, NH is hiring a Call Center Agent under the Call Center Manager to handle scheduling, update insurance details, and assist patients with medication refills, delivering timely, empathetic service.

As the primary contact for patients and families, you will manage calls in a fast‑paced environment, document information in the EMR, and promote patient portal enrollment with accuracy.