Patient Care Associate

careers-visioninnovation-partners; Johnstown (Cambria County); On-site; USD 32,000 - 42,000; Full time

Job summary

Vision Innovation Partners is seeking a personable Patient Care Associate to welcome patients at the Front Desk, handle check-in/out, scheduling, and essential administrative tasks. You will support providers by coordinating schedules and ensuring smooth patient flow.

The role emphasizes strong communication, multitasking, and customer service in a healthcare setting. Some positions offer bilingual English/Spanish capabilities to better serve a diverse patient base.

Qualifications

• High School diploma or GED required.
• Detail-oriented with ability to multitask.
• Exceptional customer service and communication skills.
• Experience with MS Office; EMR knowledge a plus.
• Bi-lingual English/Spanish is a plus.

Responsibilities

• Greet patients professionally, in person and on the phone.
• Schedule to optimize provider calendars and patient satisfaction.
• Notify providers of patient arrivals and manage check-in/out.
• Verify and collect patient charges; file third-party claims.
• Maintain office inventory and equipment; assist with records.
• Provide excellent customer service.

Skills

Detail-oriented

Multitasking

Customer service

Communication

MS Office

EMR knowledge

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.