Patient Care Associate

Vision Innovation Partners; Frederick (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Excellent comprehensive benefits

401(K)

Eye care discounts

Education reimbursement

Paid time off

Job summary

Vision Innovation Partners is seeking a Patient Care Associate to manage the Front Desk, greet patients, and handle check-in/check-out and scheduling. You will support providers, maintain patient records, verify information, and assist with billing as needed.

This entry-level role offers training, a competitive hourly wage of $16–$18, and a comprehensive benefits package including health coverage and PTO. A positive, patient-focused demeanor is essential for success in a busy practice

Qualifications

• High School diploma or GED required.
• Detail-oriented with ability to multitask.
• Exceptional customer service and communication skills.
• Ability to work in a fast-paced environment.
• Knowledge of MS Office and EMR software a plus.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Greet patients professionally in person and by phone.
• Check-in and check-out patients; schedule appointments.
• Notify providers of patient arrivals and manage front desk flow.
• Verify patient information and collect charges when applicable.
• Maintain accurate patient records and assist with billing as needed.
• Support providers with scheduling and documentation.
• Provide excellent customer service at all times.
• Assist with inventory and front desk operations.

Skills

Detail oriented

Multitasking

Customer service

Communication skills

MS Office

Electronic medical records

Healthcare experience

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Electronic medical records software

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

Patient Care Associate

The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

$16- 18 an hour

Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

What You Will Do

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.