Patient Care Associate

Comprehensive Eyecare Partners; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical, dental and vision benefits

401(K)

Paid holidays

Company paid life insurance

Paid mileage between practices during?

On-going education including certif.re

Job summary

Comprehensive EyeCare Partners in Texas is seeking a Patient Care Associate to support patient relations and front desk operations. The role emphasizes accurate medical record handling, friendly patient interaction, and reliable scheduling.

The position requires attention to detail and proficiency with basic office software. You will work in a fast-paced ophthalmology setting, coordinating referrals and handling payments as part of daily duties.

Qualifications

• 1-year experience in a fast-paced environment focusing on patient care OR customer service.
• Healthcare experience preferred.
• Proficient in MS Word, Outlook, and Excel.

Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate.
• Coordinates referrals for patients through insurance and other physician offices.
• Collects payment from patients and reconciles daily cash reports.
• Other duties as assigned.

Skills

MS Word

Outlook

Excel

Data entry

Education

High school diploma or GED

Tools

Medical office software

Job description

Comprehensive EyeCare Partners (CompEye), with twelve ophthalmology practices across Nevada, Washington, Texas, and Utah, is a leader in delivering exceptional patient eye care. All CompEye practices and teammates subscribe to the following Values and Beliefs:• Patient Focused: Delivering excellent clinical care is our central purpose. In all we do, we consider the impact on patient safety, clinical outcomes, and patient experience.• One Team: We work together collaboratively to get the job done, regardless of role or department. We are all CompEye. We are \"one team.“• Compassion & Kindness: We treat others—including patients, teammates, and partners—the way we’d like to be treated, with active listening and understanding.• Continuous Innovation: We actively seek ways to improve ourselves, the care we deliver, the clinical innovations that support patients, and how we manage the business.• Integrity: We do the right thing even and especially when it’s hard. We hold ourselves accountable.• Results Driven: We deliver with a healthy sense of urgency on what we commit to and do what it takes to get the job done.Position SummaryAs a Patient Care Associate, you’ll have an opportunity to make a difference in the lives of our patients each day. You will adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records. This role requires a high level of attention to detail and patient focus.Work Schedule: Monday - Friday, 7:15AM to 4:15PMRoles and ResponsibilitiesOrganizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.Schedules appointments and enters appointment date and time into computerized scheduler.Greets and directs patients, salespeople, and visitors.Registers patients by verifying that patient's record is up to date and accurate.Coordinates referrals for patients through insurance and other physician offices.Collects payment from patients and reconciles daily cash reportsOther duties as assigned.Experience Requirements1-year experience in a fast-paced environment focusing on patient care OR customer serviceHealthcare experience preferredProficient in MS Word, Outlook, and ExcelData entry and medical office software knowledge preferred.Education RequirementsHigh school diploma or GED preferredPhysical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.BenefitGenerous Paid Time OffMedical, dental and vision benefitsPaid HolidaysCompany paid life insurance401(K)Paid mileage between practices during work hourOn-going education available including certification reimbursementDiscount Programs Including Vision discounts on products and services