Patient Care Assistant - Front Desk & Clinical Support

SilkRoad; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

NYU Langone Health is seeking a Patient Care Assistant (FGP) in Manhattan, NY, to support front desk and clinical workflow. The role includes reception, registration, escorting patients, and assisting with clinical tasks within NYS scope of practice, ensuring smooth patient experiences and accurate record handling.

The position emphasizes patient privacy, coordination with clinical teams, and the use of EPIC and MyChart for documentation and communication.

Qualifications

• Experience with check‑in/check‑out processes.
• Ability to collect patient demographic and insurance information.
• Familiarity with EPIC and MyChart patient records.
• Excellent communication and customer service.

Responsibilities

• Greets patients and handles check-in and check-out.
• Answers phones and schedules appointments.
• Routes questions to appropriate contact.
• Escort patients to exam rooms and prepare rooms for provider visits.
• Maintain patient privacy per HIPAA.
• Assist with collection of lab specimens and clinical tasks as needed.
• Support patient access and quality initiatives.

Skills

Reception & registration

Patient escort & care support

Phone & scheduling

HIPAA compliance awareness

Tools

Epic EMR

MyChart

Job description

NYU Langone Health is seeking a Patient Care Assistant (FGP) in Manhattan, NY, to support front desk and clinical workflow. The role includes reception, registration, escorting patients, and assisting with clinical tasks within NYS scope of practice, ensuring smooth patient experiences and accurate record handling.

The position emphasizes patient privacy, coordination with clinical teams, and the use of EPIC and MyChart for documentation and communication.