Call Center Agent

Troy Gastroenterology P.C; Rochester (MI); On-site; USD 19,286,400 - 24,796,800; Full time

Benefits offered by this job

Competitive pay rates

Paid time off

Paid holidays with bonus floating

Medical, Dental, Vision, Life & DI

401k retirement plan

Job summary

Pinnacle GI Partners is seeking a Call Center Receptionist for the Rochester, MI office. The role focuses on handling incoming calls, scheduling procedures and visits, and acting as a bridge between patients and physicians.

Teamwork and accuracy are essential in a fast-paced medical office environment. Responsibilities include data entry, verifying insurance participation, and maintaining confidential patient information.

Qualifications

• Customer service experience in a medical/office setting preferred.
• Strong telephone communication and written skills.
• Ability to work independently and with a team while managing schedules.

Responsibilities

• Answer incoming calls and schedule procedures and office visits.
• Inform patients about required preps and provide clear instructions.

Skills

Customer service

Phone etiquette

Teamwork

Data entry

Education

High School diploma

Tools

EMR systems

Job description

Clinic WP
1701 E South Blvd
Suite 300
Rochester, MI 48307, USA

Clinic WP
1701 E South Blvd
Suite 300
Rochester, MI 48307, USA

Schedule: Mon-Friday, no nights or weekends

Shift: General 8/hr shift (Shift times will vary with department schedules)

Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path.

Responsibilities:

• Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps
• Taking messages, screening and forwarding calls
• Checking insurance carriers to ensure practice participation in plan
• Entering new insurance information, as needed
• Updating / correcting spelling of names, birth dates, etc. to ensure data integrity
• Operates variety of standard office equipment such as computer, copier and fax machine
• Maintains confidentiality at all times
• Keeps manager updated when unusual situations arise while scheduling patients
• Make copies of all paperwork necessary to complete job duties for self and the scheduling department
• Communicates with physicians re: their preferences when scheduling patients
• Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests
• Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy
• Performs other duties as directed by management

Qualifications:

• High School diploma or equivalent required
• Basic knowledge of medical terminology
• Knowledge of and/or experience in a private medical office
• Must successfully pass a background check and a drug screening
• Ability to communicate effectively on the telephone and in writing
• Ability to work independently and as a team member
• Able to demonstrate accuracy and efficiency
• Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages
• Strong computer skills and interpretation of EMR systems a plus
• Previous scheduling experience, preferred

What we offer:

A professional work environment where you can learn, enhance your skills and grow into new opportunities.

• Competitive pay rates
• Paid time off
• Paid holidays with bonus paid floating holidays
• Medical, Dental, Vision, Life & Disability benefits
• 401k retirement plan with company match

We are a proud Equal Employment Opportunity Employer. PinnacleGI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

To learn more about our Providers and our company please visit https://www.pinnaclegipartners.com

About Us

Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Experience

Required

1 year:

Medical Terminology

Preferred

Knowledge of and/or experience in a private medical office setting preferred

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.