Manufacturer Program Specialist (1459)

Noble Health Services; City of Syracuse (NY); On-site; USD 34,000 - 45,000; Full time

Job summary

Thisiscny in Syracuse, NY is seeking a dedicated call center professional to manage hub services relationships, enter medication orders, and support patients and providers. You will serve as the primary contact for pharma partners and patients, following program protocols to deliver high-quality service.

Key responsibilities include processing orders, documenting patient information, resolving service issues, and assisting in training new staff while maintaining compliance with mandatory

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Strong communication and customer service skills.
• Excellent organization and multitasking abilities.
• Proficient computer and keyboard skills.
• Pre-employment and/or random drug screening required.
• Minimum education: High School Diploma or GED; Pharmacy technician certification preferred.

Responsibilities

• Provide direct support for pharma partners and patients in a call center.
• Follow patient support models to meet client expectations.
• Process patient orders and arrange delivery.
• Document information into TherigySTM.
• Resolve customer service issues and payment-related questions.
• Assist in orienting and training new employees and complete mandatory training.
• Maintain production levels as directed and support regulatory requirements.

Skills

Medication knowledge

Customer service

Communication skills

Organization

Multitasking

Computer skills

Drug screening

Education

High school diploma or GED

Pharmacy technician certification (preferred)

Job description

Job Summary: Responsible for all aspects related to management of hub services relationships, entering of medication orders, and customer service for patients/providers in a call center environment.

Job Duties:

• Provide direct support and serve as primary point of contact for pharma partners and patients on relevant products
• Follow customized patient support service models and programs to meet and exceed client expectations
• Follow established protocol and non-standard service models to provide the highest quality of services to patients
• Responsible for calling patients pursuant to established Fee for service arrangements and performing necessary interventions.
• Responsible for assisting in the creation and implementation of new Manufacturer Programs
• Responsible to work with Audit and Compliance leadership to ensure operational excellence at all potential times
• Responsible for accurate selecting billing and shipping methods for incoming patient orders and setting up delivery of patient orders as necessary
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Document patient reported information into TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned
• May assist in training new employees

Qualifications

Job Skill Requirements:

• Broad knowledge of medications, physician orders, and pharmacy systems
• Effective communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• Excellent computer and keyboarding skills
• Successful completion of a pre-employment and/or random drug screening test

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification

Experience:

• Past experience in a customer service-related field
• Preferred: 12 months experience in a call center environment
• Preferred: 24 months experience as a pharmacy technician