Patient Care Advocate

Spectraforce Technologies; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking a Patient Care Advocate in Ohio. This role involves coordinating outreach to close HEDIS care gaps, requiring strong communication skills and a background in healthcare. The position offers mileage coverage and potential for full-time employment after 3 months.

Qualifications

• 2+ years in Quality/Healthcare required.
• Bachelor's Degree in relevant field or equivalent experience.

Responsibilities

• Coordinate outreach to close HEDIS gaps.
• Communicate daily with members for care gap closure.
• Meet/exceed goals for scheduling appointments.

Skills

Customer Service

Quality/Healthcare

Communication

Education

Bachelor's Degree in Healthcare

Bachelor's Degree in Public Health

Bachelor's Degree in Nursing

Bachelor's Degree in Psychology

Bachelor's Degree in Social Work

Bachelor's Degree in Health Administration

Tools

Microsoft Excel

MS Office

Job description

Title: Patient Care Advocate

Location: Reside in OH - Mileage is covered - Cleveland, Columbus, Toledo, Findlay, Athens, Cambridge, Lima, Bowling Green (or nearby to these larger cities)

Duration: 3 Months (Potential to extend and convert to FTE?)

Role and Project Description

Walk me through the day-to-day responsibilities of this role and a description of the project (Outside of Workday JD):

1. Coordinate outreach to targeted open HEDIS gaps, reduce barriers and obstacles to care delivery (scheduling appointments, setting up transportation, educating on over-the-counter benefits, educating on healthy rewards available, and educating on preventative care, etc.)
2. Describe the performance expectations/metrics for this individual and their team:
3. PCA team members will need to communicate with members daily to aid in HEDIS gap closure.
4. PCA staff will need to meet/exceed goals for scheduling appointments with members to close focused HEDIS care gaps.
5. PCA must be friendly, motivated, and responsible self-starters who can work independently in a remote environment.
6. PCA's may go to provider offices within an hour of their home to work with them on scheduling members for care gap closure and need to be available to do this upon request.
7. This is an outbound call team.
8. Proficiency with Microsoft Excel is beneficial in this role. PCA's must feel comfortable talking with both members and providers.

Skills and Experience

Required Skills/Experience:	Customer Service Exp Quality/Healthcare x 2 years Education Requirement: Bachelor's Degree in Healthcare, Public Health, Nursing, psychology, Social Work, Health Administration, or two plus years health field or equivalent work experience
Preferred Skills/ Experience:	Provider Engagement/Reprsentative RN/LPN/SW Education Preferred: Bachelor's Degree
Software Skills Required:	MS Office
Required Certifications:	N/A
Required Testing: