Patient Care & Accounts Liaison

Apria Healthcare; Cromwell (CT); On-site; USD 33,000 - 37,000; Full time

Job summary

Accendra Health is hiring a Home Healthcare Support Specialist to maintain relationships with current accounts and ensure patients receive the necessary equipment for home care. The role focuses on timely responses, documentation, and coordination with physicians and referral sources to schedule services.

The position involves handling orders, billing communications, and ensuring patient needs are understood and addressed, with an emphasis on quality and responsiveness in a healthcare setting.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age at the time of hire.
• Geographically located within the assigned territory.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s).
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

English Proficiency

MS Office Proficiency

Education

HS Diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is hiring a Home Healthcare Support Specialist to maintain relationships with current accounts and ensure patients receive the necessary equipment for home care. The role focuses on timely responses, documentation, and coordination with physicians and referral sources to schedule services.

The position involves handling orders, billing communications, and ensuring patient needs are understood and addressed, with an emphasis on quality and responsiveness in a healthcare setting.