Patient Billing & Support Specialist (Healthcare)

Ventra Health, Inc.; Clark (NJ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Performance-based incentives

Referral bonus

Job summary

Ventra Health, Inc. is seeking a Contact Center Specialist to handle incoming calls about patient bills, insurance questions, EOBs, and payment arrangements. You will use internal systems to assist with billing needs and provide exceptional customer service.

The role requires an Associate's degree (Bachelor's preferred) and about one year in a high-volume healthcare call center. Strong communication, accuracy, and collaboration with other departments are essential.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 1 year of customer service in a high-volume setting, healthcare center experience preferred.
• Fluent English with strong written and verbal communication skills.

Responsibilities

• Answer incoming calls regarding patient bills, insurance, EOBs, and payment plans.
• Use multiple internal systems to assist with patient billing needs.
• Provide exceptional customer service and document issues accurately.
• Collaborate with internal departments to research denials and missing payments.
• Perform special projects and additional duties as assigned.

Skills

English fluency

ICD-10 CPT codes

Documentation skills

Mathematical skills

Communication skills

Time management

Organizational skills

Customer service

Analytical reading/interpretation

Teamwork

Quality standards adherence

Regulatory/compliance reading

Adaptability in fast-paced environment

Professional communication with varied

Education

Associate's degree

Bachelor's degree in related field

Job description

Ventra Health, Inc. is seeking a Contact Center Specialist to handle incoming calls about patient bills, insurance questions, EOBs, and payment arrangements. You will use internal systems to assist with billing needs and provide exceptional customer service.

The role requires an Associate's degree (Bachelor's preferred) and about one year in a high-volume healthcare call center. Strong communication, accuracy, and collaboration with other departments are essential.