Patient Billing & Support Specialist

Impireum; Katy (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Impireum is seeking a Patient Billing Support Specialist to deliver compassionate patient service, perform administrative tasks, and support revenue cycle activities. The role handles inquiries, explains bills, and assists with claims and denials while maintaining accurate records.

Responsibility includes accurate data entry, collaboration across departments, and a focus on timely reimbursement and patient confidentiality in a healthcare setting.

Qualifications

• Experience in customer service, administrative support, healthcare billing, or revenue cycle management preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks while maintaining accuracy.
• Strong problem-solving skills and a patient-focused approach.
• Familiarity with insurance claims, billing processes, and payment follow-up preferred.
• Proficiency in computer systems and data entry.
• Ability to work independently and collaboratively.
• Commitment to patient confidentiality and professional conduct.

Responsibilities

• Respond to patient inquiries regarding billing, account balances, insurance claims, and payment status.
• Provide professional, friendly, and timely assistance through phone, email, and other communication channels.
• Explain billing statements, insurance payments, and patient financial responsibilities clearly and accurately.
• Investigate and resolve patient billing concerns and account discrepancies.
• Follow up on unresolved inquiries to ensure timely resolution and patient satisfaction.
• Maintain accurate documentation of patient interactions and account updates.
• Prepare, review, and submit insurance claims accurately and on time.
• Monitor claim status and follow up on unpaid or outstanding claims.
• Verify patient demographics, insurance information, and billing details.
• Identify billing discrepancies and make necessary corrections.
• Communicate with insurance payers to resolve claim-related issues.
• Support timely reimbursement and reduction of outstanding accounts receivable.
• Identify and investigate the root causes of claim denials and rejections.
• Correct and resubmit denied or rejected claims efficiently.
• Follow up with insurance payers regarding outstanding denials.
• Document denial reasons, corrective actions, and resolution outcomes.
• Identify recurring billing issues and help prevent future denials.

Job description

Impireum is seeking a Patient Billing Support Specialist to deliver compassionate patient service, perform administrative tasks, and support revenue cycle activities. The role handles inquiries, explains bills, and assists with claims and denials while maintaining accurate records.

Responsibility includes accurate data entry, collaboration across departments, and a focus on timely reimbursement and patient confidentiality in a healthcare setting.