Patient Billing & Support Specialist

RevOne Companies; Greenwood (IN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k)

Life Insurance

Employee Assistance Program

Career Growth Opportunities

Job summary

Complete Billing Services in Greenwood, Indiana, is seeking a Patient Payment Representative to join our growing team. You will work directly with patients to discuss healthcare accounts, explain payment options, and resolve account concerns with compassion.

The role targets individuals with customer service, call center, or healthcare experience who want to make a positive impact. Key responsibilities include handling patient calls, arranging payments, resolving questions, updating records,

Qualifications

• Excellent communication and customer service skills.
• Ability to remain professional during difficult conversations.
• Strong problem-solving abilities.
• Basic computer skills and ability to navigate multiple systems.
• Detail-oriented and organized.
• Reliable attendance and strong work ethic.
• Positive attitude and willingness to learn.

Responsibilities

• Answer incoming and outgoing patient calls regarding healthcare accounts
• Assist patients with payment arrangements and account resolution
• Research and resolve account questions and concerns
• Update patient information and account documentation
• Provide a positive, professional experience on every interaction
• Work collaboratively with team members to resolve issues efficiently
• Maintain HIPAA compliance and patient confidentiality

Skills

Excellent communication

Customer service

Problem-solving

Computer skills

Detail-oriented

Reliability

Positive attitude

Willingness to learn

Job description

Complete Billing Services in Greenwood, Indiana, is seeking a Patient Payment Representative to join our growing team. You will work directly with patients to discuss healthcare accounts, explain payment options, and resolve account concerns with compassion.

The role targets individuals with customer service, call center, or healthcare experience who want to make a positive impact. Key responsibilities include handling patient calls, arranging payments, resolving questions, updating records,