Patient Billing & Services Specialist II

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis seeks a Financial Counselor to collect insurance information and guide patients on financial assistance in a clinical department. You will register new patients, help with form completion, and review schedules for accuracy.

You will contact patients for reminders, explain billing processes, and respond to inquiries from patients and third-party payers. The role requires basic billing knowledge, strong communication, and the ability to work in a fast-paced

Qualifications

• High school diploma or equivalent.
• BLS certification required within one month of hire.
• Experience in billing systems, third-party claims, and medical office settings.
• Strong customer service skills and ability to explain billing processes.

Responsibilities

• Obtain insurance information and counsel on financial assistance options.
• Register new patients and assist with form completion.
• Review schedules and update patient appointments as needed.
• Call patients for reminders and collect insurance data and referrals.
• Explain billing processes and respond to inquiries from patients and payers.
• Assist staff with reminders and routine scheduling duties.
• Support basic account maintenance and questions about billing.

Skills

Communication

Computer literacy

Confidential data handling

Data entry

Decision making

Epic EHR

Fast-paced environments

Interpersonal communication

Managed care

Medical terminology

Multitasking

Office equipment

Organizing

Stress management

Telephone communications

Working independently

Education

High school diploma or equivalent

Job description

Washington University in St. Louis seeks a Financial Counselor to collect insurance information and guide patients on financial assistance in a clinical department. You will register new patients, help with form completion, and review schedules for accuracy.

You will contact patients for reminders, explain billing processes, and respond to inquiries from patients and third-party payers. The role requires basic billing knowledge, strong communication, and the ability to work in a fast-paced