Patient Billing/Services Representative II - Cardiology

Washington University in St. Louis; Missouri; Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Washington University in St. Louis in Creve Coeur, MO seeks a Billing and Patient Financial Counselor to support patients through the billing process.

You will obtain insurance information, counsel on financial assistance, and register new patients. Responsibilities include reviewing schedules, sending appointment reminders, explaining billing steps to patients and third-party payers, handling basic account maintenance, and assisting staff with insurance questions.

Qualifikationen

• High school diploma or equivalent.
• Basic Life Support certification must be obtained within one month.
• Billing systems and third-party claims experience in a medical setting.
• Customer service experience in a medical office setting.

Aufgaben

• Obtain insurance information from patients and counsel on financial assistance.
• Register all new patients and assist with form completion.
• Review schedule for new patients and update as needed.
• Call patients with appointment reminders and collect insurance details.
• Explain billing processes to patients and respond to inquiries from patients and payers.
• Explain billing processes to staff; assist with basic account maintenance activities.
• Assist patients with questions about the billing process.
• Assist staff with sending reminder cards and scheduling duties.
• Performs other duties as assigned.

Kenntnisse

Financial information

Insurance

Interpersonal relationships

Ausbildung

High school diploma

Jobbeschreibung

Location

CREVE COEUR, MO 63141

Scheduled Hours

40

Position Summary

Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions:

Normal office environment.

Patient care setting.

Physical Effort:

Typically sitting at desk or table.

Repetitive wrist, hand or finger movement.

Equipment:

Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross

Work Experience

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

Required Qualifications

Basic Life Support certification must be obtained within one month of hire date.

Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Financial Information, Insurance, Interpersonal Relationships

Grade

C06-H

Salary Range

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

Up to 22 days of vacation, 10 recognized holidays, and sick time.

Competitive health insurance packages with priority appointments and lower copays/coinsurance.

Take advantage of our free Metro transit U-Pass for eligible employees.

WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, emplo