Data Entry Clerk - Billing I

Quest Diagnostics Incorporated; Tampa (FL); On-site; USD 1,955,000 - 2,784,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Vacation and paid time off

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a Data Entry Clerk - Billing I to support billing operations in Tampa, FL. The role runs Monday to Friday, 7:00 AM–3:30 PM Eastern, with a pay range starting at $17.20 per hour and eligibility for annual performance bonuses.

The position emphasizes attention to detail in data entry, eligibility and billing systems, and customer communications. Benefits include comprehensive health plans, retirement options, and career advancement opportunities.

Qualifications

• 1+ years of customer service experience in a billing or medical billing setting.
• 1+ years of Billing Knowledge and Insurance Payor Knowledge.
• Proficiency with computer and Windows PC applications; strong keyboard skills.
• Reliable attendance and ability to meet work schedule including training period.
• Successful completion of new hire training and demonstrated proficiency.

Responsibilities

• Research, obtain and enter missing information for completion of accessions.
• Conduct data entry for completion of accessions.
• Explain billing information to external customers to avoid follow-ups.
• Inform customers of billing problems and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers; respond to inbound inquiries.
• Maintain accurate documentation for all transactions and generate reports as needed.

Skills

Customer service

Billing knowledge

Data entry

Computer skills

Attendance

Training completion

Education

High School Diploma or GED

Tools

Windows

Job description

Data Entry Clerk - Billing I - Monday to Friday, 7:00AM - 3:30PM Eastern

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Research, obtains and enters missing information/demographics for completion of accessions.
• Conducts data entry for completion of accessions.
• Demonstrates competency in eligibility, billing and receivable systems and associated applications.
• Educates external customers on how to provide complete billing information and avoid additional contacts for information.
• Informs customers of billing problems/issue findings and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
• Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
• Responds to account inquires through written correspondences if unable to resolve via phone.
• Handles sensitive client and patient interactions.
• Maintains timely, accurate documentation for all appropriate transactions.
• Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
• Reports problems, errors, and denial trends to management including PHI breaches.
• Ability to work independently and as part of a team.
• Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
• Other duties and tasks as required/cross functional training.

Required Qualifications:

• High School Diploma; GED or equivalent work experience.
• 1+ years of customer service experience in customer services, phone support role, or medical billing office.
• 1+ years of Billing Knowledge, Billing Data Entry, Strong Customer Service Skills, and Insurance Payor Knowledge
• Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
• Consistent attendance with ability to meet work schedule including the required training period.
• Successful completion of the new hire training and demonstrated proficiency required.

Preferred Qualifications:

• Some college preferred.
• Previous medical terminology experience.
• May be a certified medical coder or involved with medical coding.
• Understands multiple billing requirements across varies payers and states.
• Prior experience in a call center setting

Soft Skills:

• Ability to resolve calls, avoiding escalated complaints.
• Ability to exhibit empathy and be courteous to callers.
• Ability to triage and handle escalated situations.
• Ability to work in a fast-paced environment.
• Ability to adapt to changes.
• Ability to develop and maintain client relationships.Ability to have Excellent communication skills, both verbal and written.
• Ability to multi-task.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.