Customer Relations Associate

Health System Services; City of Niagara Falls (NY); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401K with company contribution

Generous PTO and holidays

Short Term Disability (optional)

Job summary

Health System Services is seeking a Customer Relations Associate in Niagara Falls, NY. You will handle incoming calls, assist with billing questions, process payments, and maintain accurate account records in a fast-paced healthcare setting.

The role emphasizes empathy, professionalism, and strong communication as you educate patients and support the team with administrative tasks. This full-time clerical position offers competitive hourly pay and benefits.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Prior experience in medical reimbursement or medical office customer service preferred.
• Strong organizational and time management skills; ability to follow tasks through to completion.
• Professional, friendly, customer-focused demeanor; excellent verbal and written communication.

Responsibilities

• Answer and direct incoming calls, emails, and messages with professionalism.
• Assist customers with billing inquiries, payments, and account questions.
• Process payments, set up payment plans, and review accounts for accuracy.
• Document all customer interactions and maintain up-to-date account records.
• Educate patients on equipment use and troubleshooting.
• Support the team with administrative tasks and share findings with supervisors.
• Assist with other duties as needed to support our mission and values.

Skills

Communication

Organization

Time management

Customer service

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Relations Associate

Full Time Clerical Niagara Falls, NY, US

3 days ago Requisition ID: 1641

Salary Range: $19.00 To $21.00 Hourly

Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we seek team members who put people first and embody these core values every day.

As a Customer Relations Associate, you’ll be the heartbeat behind our seamless service—answering calls, connecting clients, and helping with financial and billing questions, all while championing a positive, supportive atmosphere in healthcare. If you’re energized by making a real impact and love helping others, HSS is the place for you!

About the Position

• Answer and direct incoming calls, emails, and messages with professionalism.
• Assist customers with billing inquiries, payments, and account questions.
• Process payments, set up payment plans, and review accounts for accuracy.
• Document all customer interactions and maintain up-to-date account records.
• Educate patients on equipment use and troubleshooting.
• Support the team with administrative tasks and share findings or trends with supervisors.
• Assist with other duties as needed to support our mission and values.

What We’re Looking For

• High school diploma or GED required; associate degree preferred.
• Previous experience in medical reimbursement or medical office customer service preferred.

Qualifications for Success

• Strong organizational and time management skills; able to follow tasks through to completion.
• Flexible and adaptable in a fast-paced, changing environment.
• Ability to build positive, results-driven relationships.
• Professional, friendly, and customer-focused demeanor.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage -Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan -401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge -Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It -Short Term Disability (optional) and Company-Paid Long-Term Disabilityand Free Confidential Employee Assistance Program
• Education That Pays Off -Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
• Be Part of Something Bigger -Join an organization that values giving back through community programs

Compensation

• $19.00 - $21.00 per hour, dependent on experience

Schedule

• 8:30am – 5:00pm, Monday - Friday

Location

• Niagara Falls, NY