Customer Relations Associate

Health System Services Ltd; City of Niagara Falls (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Comprehensive Health Coverage - Health

401K with company contribution after 1

Generous PTO & Holidays

Short Term Disability (optional)

Long-Term Disability

Tuition Reimbursement Program

Community program involvement

Job summary

Health System Services Ltd in Niagara Falls, NY is seeking a Customer Relations Associate to join our team. This full-time clerical role handles calls, emails, and messages, guides patients on billing questions, and processes payments or payment plans, all while ensuring accurate, up-to-date account records.

Ideal candidates have strong communication and organizational skills, experience in medical reimbursement or customer service, and a friendly, patient-centric approach to healthcare support.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in medical reimbursement or medical office customer service preferred.

Responsibilities

• Answer and direct incoming calls, emails, and messages with professionalism.
• Assist customers with billing inquiries, payments, and account questions.
• Process payments, set up payment plans, and review accounts for accuracy.
• Document all customer interactions and maintain up-to-date account records.
• Educate patients on equipment use and troubleshooting.
• Support the team with administrative tasks and share findings or trends with supervisors.
• Assist with other duties as needed to support our mission and values.

Skills

Empathy

Customer service

Verbal communication

Written communication

Time management

Adaptability

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Relations Associate

Full Time Clerical Niagara Falls, NY, US

11 days ago Requisition ID: 1641

Salary Range: $19.00 To $21.00 Hourly

Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we seek team members who put people first and embody these core values every day.

As a Customer Relations Associate, you’ll be the heartbeat behind our seamless service—answering calls, connecting clients, and helping with financial and billing questions, all while championing a positive, supportive atmosphere in healthcare. If you’re energized by making a real impact and love helping others, HSS is the place for you!

About the Position

• Answer and direct incoming calls, emails, and messages with professionalism.
• Assist customers with billing inquiries, payments, and account questions.
• Process payments, set up payment plans, and review accounts for accuracy.
• Document all customer interactions and maintain up-to-date account records.
• Educate patients on equipment use and troubleshooting.
• Support the team with administrative tasks and share findings or trends with supervisors.
• Assist with other duties as needed to support our mission and values.

What We’re Looking For

• High school diploma or GED required; associate degree preferred.
• Previous experience in medical reimbursement or medical office customer service preferred.

Qualifications for Success

• Strong organizational and time management skills; able to follow tasks through to completion.
• Flexible and adaptable in a fast-paced, changing environment.
• Ability to build positive, results-driven relationships.
• Professional, friendly, and customer-focused demeanor.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage -Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan -401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge -Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It -Short Term Disability (optional) and Company-Paid Long-Term Disabilityand Free Confidential Employee Assistance Program
• Education That Pays Off -Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
• Be Part of Something Bigger -Join an organization that values giving back through community programs

Compensation

• $19.00 - $21.00 per hour, dependent on experience

Schedule

• 8:30am – 5:00pm, Monday - Friday

Location

• Niagara Falls, NY