Patient Billing & Payment Solutions Specialist (Hybrid)

Voyage Healthcare MN; Brooklyn Park (MN); Hybrid; USD 30,000 - 35,000; Full time

Benefits offered by this job

Sign-on bonus

Education assistance opportunities

Paid time off (PTO) + Holidays + Birth

401(k) match

Disability coverage

Company-paid life insurance

Job summary

Voyage Healthcare MN in Minnesota is seeking a Customer-Facing Patient Financial Services Representative to join our Business Office Team. You will manage patient accounts with outstanding balances, help patients with payment options, and liaise with collection agencies in a hybrid work arrangement requiring one day in the office per week after training.

The role offers a competitive hourly pay range of $22.00–$25.50, with potential bonuses and opportunities for professional growth within a

Qualifications

• High school diploma or equivalent.
• Experience in medical billing, patient accounts, or healthcare revenue cycle preferred.
• Knowledge of insurance payments, EOBs and collection practices.
• Strong attention to detail and ability to manage multiple priorities.
• Effective communication, customer service, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Serve as the primary contact for patients regarding account balances, payment arrangements, and collections-related inquiries.
• Review and manage patient accounts throughout the collections cycle, including aging reports, disputed accounts, bankruptcies, estates, and litigation-related accounts.
• Establish payment plans, process refunds, evaluate hardship requests, and assist with account resolution.
• Coordinate with collection agencies and reconcile agency accounts as needed.
• Complete required documentation, forms, and reporting, including Workers' Compensation, automobile claims, and Minnesota Crime Victims Program submissions.
• Maintain accurate account records while ensuring compliance with HIPAA and organizational policies.
• Support department objectives and perform other duties as assigned.

Skills

Attention to detail

Communication skills

Customer service

Problem solving

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

Voyage Healthcare MN in Minnesota is seeking a Customer-Facing Patient Financial Services Representative to join our Business Office Team. You will manage patient accounts with outstanding balances, help patients with payment options, and liaise with collection agencies in a hybrid work arrangement requiring one day in the office per week after training.

The role offers a competitive hourly pay range of $22.00–$25.50, with potential bonuses and opportunities for professional growth within a