Hybrid Patient Billing & Financial Care Specialist

North Clinic; Brooklyn Park (MN); Hybrid; USD 30,000 - 35,000; Full time

Benefits offered by this job

Competitive pay and sign-on bonus

Education assistance opportunities

Paid Time Off (PTO) + Paid Holidays +

Birthday Floating Holiday

Retirement Benefits with 401(k) Match

Short-Term & Long-Term Disability

Company-paid Life Insurance

Job summary

Voyage Healthcare in Minnesota is seeking a Patient Financial Services Representative to join our Business Office Team. You will manage patient accounts with outstanding balances, assist patients with payment solutions, and act as liaison between patients and collection agencies.

This hybrid position requires one day in the office per week after training. The role offers competitive pay, a sign-on bonus, education assistance, PTO, holidays, retirement benefits, disability coverage, and life

Qualifications

• High school diploma or equivalent.
• Experience in medical billing, patient accounts, or healthcare revenue cycle operations preferred.
• Knowledge of insurance payments, Explaination of Benefits (EOBs) and collection practices.
• Strong attention to detail and ability to manage multiple priorities.
• Effective communication, customer service, problem-solving, and interpersonal skills.
• Ability to work independently, exercise sound judgement, and collaborate effectively within a team.

Responsibilities

• Serve as the primary contact for patients regarding account balances, payment arrangements, and collections-related inquiries.
• Review and manage patient accounts throughout the collections cycle, including aging reports, disputed accounts, bankruptcies, estates, and litigation-related accounts.
• Establish payment plans, process refunds, evaluate hardship requests, and assist with account resolution.
• Coordinate with collection agencies and reconcile agency accounts as needed.
• Complete required documentation, forms, and reporting, including Workers' Compensation, automobile claims, and Minnesota Crime Victims Program submissions.
• Maintain accurate account records while ensuring compliance with HIPAA and organizational policies.
• Support department objectives and perform other duties as assigned.

Skills

Attention to detail

Communication skills

Organization

Teamwork

Healthcare revenue cycle knowledge

Education

High school diploma or equivalent

Job description

Voyage Healthcare in Minnesota is seeking a Patient Financial Services Representative to join our Business Office Team. You will manage patient accounts with outstanding balances, assist patients with payment solutions, and act as liaison between patients and collection agencies.

This hybrid position requires one day in the office per week after training. The role offers competitive pay, a sign-on bonus, education assistance, PTO, holidays, retirement benefits, disability coverage, and life