Patient Financial Services Specialist

Voyage Healthcare MN; Brooklyn Park (MN); Hybrid; USD 30,000 - 35,000; Full time

Benefits offered by this job

Sign-on bonus

Education assistance opportunities

Paid time off (PTO) + Holidays + Birth

401(k) match

Disability coverage

Company-paid life insurance

Job summary

Voyage Healthcare MN in Minnesota is seeking a Customer-Facing Patient Financial Services Representative to join our Business Office Team. You will manage patient accounts with outstanding balances, help patients with payment options, and liaise with collection agencies in a hybrid work arrangement requiring one day in the office per week after training.

The role offers a competitive hourly pay range of $22.00–$25.50, with potential bonuses and opportunities for professional growth within a

Qualifications

• High school diploma or equivalent.
• Experience in medical billing, patient accounts, or healthcare revenue cycle preferred.
• Knowledge of insurance payments, EOBs and collection practices.
• Strong attention to detail and ability to manage multiple priorities.
• Effective communication, customer service, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Serve as the primary contact for patients regarding account balances, payment arrangements, and collections-related inquiries.
• Review and manage patient accounts throughout the collections cycle, including aging reports, disputed accounts, bankruptcies, estates, and litigation-related accounts.
• Establish payment plans, process refunds, evaluate hardship requests, and assist with account resolution.
• Coordinate with collection agencies and reconcile agency accounts as needed.
• Complete required documentation, forms, and reporting, including Workers' Compensation, automobile claims, and Minnesota Crime Victims Program submissions.
• Maintain accurate account records while ensuring compliance with HIPAA and organizational policies.
• Support department objectives and perform other duties as assigned.

Skills

Attention to detail

Communication skills

Customer service

Problem solving

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 2059

Salary Range: $22.00 To $25.50 Hourly

Join one of Minnesota’s last independent healthcare clinics.

Voyage Healthcare has been serving the northwest Twin Cities for over 70 years, with more than 200 team members dedicated to delivering high-quality, patient-centered care. We are proud of our independence and remain committed to improving the well-being of the communities we serve. At Voyage Healthcare, our values—care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability—guide everything we do. If you are looking for a supportive, team-driven environment where your role truly matters, we would love to meet you.

We are seeking a Patient Financial Services Representative to join our Business Office Team. In this role, you will manage patient accounts with outstanding balances, assist patients with payment solutions, and serve as a liaison between patients and collection agencies.

This is a hybrid position, requiring one day in the office per week after successful completion of the training.

Hourly Range: $22.00 - $25.50, based on years of relevant experience.

Responsibilities:

• Serve as the primary contact for patients regarding account balances, payment arrangements, and collections-related inquiries.
• Review and manage patient accounts throughout the collections cycle, including aging reports, disputed accounts, bankruptcies, estates, and litigation-related accounts.
• Establish payment plans, process refunds, evaluate hardship requests, and assist with account resolution.
• Coordinate with collection agencies and reconcile agency accounts as needed.
• Complete required documentation, forms, and reporting, including Workers' Compensation, automobile claims, and Minnesota Crime Victims Program submissions.
• Maintain accurate account records while ensuring compliance with HIPAA and organizational policies.
• Support department objectives and perform other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Experience in medical billing, patient accounts, or healthcare revenue cycle operations preferred.
• Knowledge of insurance payments, Explanation of Benefits (EOBs) and collection practices.
• Strong attention to detail, organizational and ability to manage multiple priorities.
• Effective communication, customer service, problem-solving, and interpersonal skills
• Ability to work independently, exercise sound judgement, and collaborative effectively within a team environment.

Why Join Voyage Healthcare?

• Supportive, collaborative, and team-focused environment
• Competitive pay and sign-on bonus
• Education assistance opportunities
• Paid Time Off (PTO) + Paid Holidays + Birthday Floating Holiday
• Retirement Benefits with 401(k) Match
• Short-Term & Long-Term Disability
• Company-paid Life Insurance

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA