Patient Billing & Payment Resolution Specialist

Florida Orthopaedic Institute; Clearwater (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Orthopaedic Solutions Management in Florida is seeking a Financial Counselor to manage unpaid balances and patient billing concerns. You will handle self-pay accounts, verify insurance, arrange payments, and keep patients informed while maintaining strong service levels.

The role requires 5+ years of billing experience, CPT/ICD-10 knowledge, and solid understanding of EOBs and payer guidelines. Join a team focused on accuracy and patient-first service.

Qualifications

• Minimum of 5 years of medical billing experience or equivalent.
• Working knowledge of CPT and ICD-10 coding.
• Demonstrated understanding of EOBs and reimbursement practices.
• Strong knowledge of insurance guidelines and payer requirements.

Responsibilities

• Respond to a high volume of patient calls related to self-pay statements and billing inquiries.
• Initiate outbound collection calls to patients professionally and courteously.
• Review accounts and collection reports to ensure timely follow-up.
• Analyze self-pay balances to determine patient financial responsibility.
• Establish and monitor payment arrangements and follow up on plans.
• Process patient payments accurately according to procedures.
• Identify potentially non-collectible accounts for referral to collections.
• Escalate billing issues (claims, appeals) with documented notes.

Skills

CPT and ICD-10 coding

Explanation of Benefits (EOBs)

Insurance guidelines knowledge

Customer service excellence

Education

High School Diploma or GED

Job description

Orthopaedic Solutions Management in Florida is seeking a Financial Counselor to manage unpaid balances and patient billing concerns. You will handle self-pay accounts, verify insurance, arrange payments, and keep patients informed while maintaining strong service levels.

The role requires 5+ years of billing experience, CPT/ICD-10 knowledge, and solid understanding of EOBs and payer guidelines. Join a team focused on accuracy and patient-first service.