Financial Counselor

FLORIDA ORTHOPAEDIC ASSOCIATES; DeLand (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Florida Orthopaedic Associates in DeLand, FL is seeking a Financial Counselor to responsibly follow up on unpaid patient balances, verify insurance details, and establish payment plans. The role focuses on timely resolution of accounts while maintaining strong customer service.

The position requires 2+ years in a medical office AR environment with solid communication and accuracy in handling sensitive financial information.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor's degree in healthcare administration, business, or related field preferred.
• 2 years minimum Medical Office experience preferred in an AR department.

Responsibilities

• Answer incoming calls from patients, physicians offices and insurances.
• Resolve patient-billing problems and reduce accounts receivable delinquencies.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Make outbound collection calls professionally to maintain relationships.
• Set up payment arrangements and communicate needed information to billing staff.

Skills

Customer service

Communication

Healthcare admin

Education

High school diploma

Associate/Bachelor in healthcare admin

Tools

EMR

PM system

Job description

Deland | FOA
740 W Plymouth Ave
Deland, FL 32720, USA

Description

Job Summary

The Financial Counseloris responsible fortimelyandaccuratefollow up and resolution of all unpaid patient balances. Responds to a high volume of patient calls generated from self-pay statements,analyzesself-pay balances todeterminepatient responsibility, obtains and entersaccurateinsurance information,establishespayment plans, processes patient payments,researchnon-collectible accounts for the collection agency.This individual will alsoinitiateself-pay collection calls topatient'songoing basis.They will act asa billing representativeto collect and resolve patient issues related to financial information on patient accounts,mainly forfinancial issues that could be one of the determining factors for the patient beingseenthat day.

Key Responsibilities

Answer incoming calls from patients, physicians offices and insurances

Resolves patient-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

Reviewing open accounts for collection efforts.

Review and monitor assigned accounts and all applicable collection reports.

Provide timely follow-up on payment arrangements.

Making outbound collection calls in a professional manner while keeping and improving customer relations.

Set up payment arrangements if needed/applicable

When reviewing accounts, makes sure all available resources of payment have been researched and exhausted. Identifies if there are issues and that information is communicated to the appropriate billing staff via patient case that may need to be reviewed such as corrections to claims, appeals, etc.

Billing staff via patient case that may need to be reviewed such as corrections to claims, appeals, etc.

Answers calls from the billing loop.

Handles concerns or questions from patients to resolve claims and payment issues

Assure compliance with all company plans, policies and procedures

Be friendly with all patients and satisfy their questions and queries

Complete insurance verifications, including understanding of contracted and non-contracted accepted insurances

Consolidated Billing (SNF)

Fulfill attorney requests for patient billing

Write up patient overpayments for refund

Run and complete aging reports

Ability to work collaboratively with others and train staff on in office procedures as they relate to the AR department

All other duties as assigne

Education and Experience

• High school diploma or equivalent required;Associate’s or Bachelor’sdegree in healthcare administration, business, or related field preferred.
• 2 years minimum Medical Office experience preferred in an AR department.

Preferred Qualifications & Skills

Working knowledge of a large medical office

Excellent written and verbal communication skills

Organizational skills and ability to prioritize assigned workloads

Knowledge of EMR and PM system

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.