Patient Financial Counselor & AR Specialist

FLORIDA ORTHOPAEDIC ASSOCIATES; DeLand (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Florida Orthopaedic Associates in DeLand, FL is seeking a Financial Counselor to responsibly follow up on unpaid patient balances, verify insurance details, and establish payment plans. The role focuses on timely resolution of accounts while maintaining strong customer service.

The position requires 2+ years in a medical office AR environment with solid communication and accuracy in handling sensitive financial information.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor's degree in healthcare administration, business, or related field preferred.
• 2 years minimum Medical Office experience preferred in an AR department.

Responsibilities

• Answer incoming calls from patients, physicians offices and insurances.
• Resolve patient-billing problems and reduce accounts receivable delinquencies.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Make outbound collection calls professionally to maintain relationships.
• Set up payment arrangements and communicate needed information to billing staff.

Skills

Customer service

Communication

Healthcare admin

Education

High school diploma

Associate/Bachelor in healthcare admin

Tools

EMR

PM system

Job description

Florida Orthopaedic Associates in DeLand, FL is seeking a Financial Counselor to responsibly follow up on unpaid patient balances, verify insurance details, and establish payment plans. The role focuses on timely resolution of accounts while maintaining strong customer service.

The position requires 2+ years in a medical office AR environment with solid communication and accuracy in handling sensitive financial information.