Compassionate Patient Billing & Reimbursement Specialist

LE01 Whitman Hospital & Medical Clinics; United States; On-site; USD 29,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement options (403(b) & 457)

Employee discounts

Job summary

Whitman Hospital & Medical Clinics is seeking a Patient Financial Services Representative to manage the full life cycle of patient accounts from pre-visit through final resolution. You will work with patients, internal departments, providers, and payers to ensure accurate billing and timely reimbursement.

The role emphasizes customer service excellence, knowledge of payer benefits, and revenue cycle workflows within a CAH environment.

Qualifications

• Required high school diploma or GED.
• Excellent customer service experience.
• Strong computer skills in data entry and knowledge of Microsoft Office Suite.

Responsibilities

• Serve as a primary point of contact for patient billing inquiries with clear and compassionate communication.
• Inform and assist patients with good faith estimates and prepayments prior to services.
• Educate patients on financial responsibility, insurance coverage, and payment options.
• Assist patients with payment arrangements, financial assistance, and charity care processes.
• Resolve patient concerns promptly while maintaining professionalism and empathy.
• Monitor and review Self-Pay Work Queues and audit uninsured accounts to ensure eligibility for insurance or charity care.

Skills

Excellent customer service

Data entry

Microsoft Office Suite

Education

High school diploma or GED

Tools

Epic HB System

Microsoft Office Suite

Job description

Whitman Hospital & Medical Clinics is seeking a Patient Financial Services Representative to manage the full life cycle of patient accounts from pre-visit through final resolution. You will work with patients, internal departments, providers, and payers to ensure accurate billing and timely reimbursement.

The role emphasizes customer service excellence, knowledge of payer benefits, and revenue cycle workflows within a CAH environment.