Billing Customer Service Representative - Call Center

St. Peter's Health; Montana; On-site; USD 35,000 - 55,000; Full time

Job summary

St. Peter's Health in Montana seeks a compassionate Patient Financial Services professional to assist patients with payments, estimates, and available assistance programs.

You will collect payments, evaluate eligibility for financial aid, establish payment arrangements, and manage delinquent accounts while delivering exceptional, compliant patient service.

Qualifications

• Experience with hospital, physician and home health accounting systems.
• Strong mathematical and organizational skills; professional business correspondence.
• Basic Excel spreadsheet skills.
• Proficient with 10-key, printers, telephones, copiers, and fax; familiar with medical terminology and third‑party payer methodologies.
• Demonstrates knowledge of Medical necessity and compliance laws.
• Excellent oral and written communication with patients and families.
• Good understanding of patient resources or programs.
• Thorough knowledge of SPH payment policies, patient assistance policies, verification and billing processes.

Responsibilities

• Support Patient Financial Services by collecting payments and preparing estimates.
• Evaluate eligibility for financial assistance and establish payment arrangements.
• Manage delinquent accounts and respond to billing questions, ensuring accurate documentation and connections to resources.

Skills

Computer skills

Mathematical skills

Organizational skills

Excel basics

Communication skills

Medical terminology

Payer knowledge

Multitasking

Education

High School diploma or GED

PFS I training

Tools

10-key

Printers

Fax/Copiers

Job description

Job Description

We are seeking a compassionate, customer-focused professional to support our Patient Financial Services team by assisting patients with financial responsibilities, payment options, and available assistance programs. This role is responsible for collecting patient payments, preparing financial estimates, evaluating financial assistance eligibility, establishing payment arrangements, and managing delinquent accounts. The position also provides exceptional customer service by addressing billing questions, resolving account concerns, maintaining accurate documentation, and connecting patients with appropriate financial resources. Success requires strong communication and problem-solving skills, attention to detail, professionalism, and a commitment to patient-centered service while maintaining compliance with applicable regulations and departmental performance standards.

Job Description

We are seeking a compassionate, customer-focused professional to support our Patient Financial Services team by assisting patients with financial responsibilities, payment options, and available assistance programs. This role is responsible for collecting patient payments, preparing financial estimates, evaluating financial assistance eligibility, establishing payment arrangements, and managing delinquent accounts. The position also provides exceptional customer service by addressing billing questions, resolving account concerns, maintaining accurate documentation, and connecting patients with appropriate financial resources. Success requires strong communication and problem-solving skills, attention to detail, professionalism, and a commitment to patient-centered service while maintaining compliance with applicable regulations and departmental performance standards.

KNOWLEDGE/EXPERIENCE:

• Computer skills, will be working in multiple accounting systems. Hospital, Physician and Home Health
• Mathematical, organization skill and business correspondence skills.
• Basic knowledge in downloading/creating spreadsheets in Microsoft Excel.
• Proficient on 10 key, printers, telephone, copiers, and fax. Familiar with medical terminology and third party payer methodology.
• Demonstrates a thorough knowledge of Medical necessity and compliance laws.
• Excellent oral/written communication and professional skills in relating to patients and their families.
• Good understanding of other resources or programs available for patients and families.
• Thorough knowledge of SPH payment policies, patient assistance policies, verification and billing processes.

EDUCATION:

• High School diploma or GED required.
• Completes Patient Financial Services I training within first 5 months after hire.