Patient Billing & Collections Specialist

Sherloq Solutions; Tampa (FL); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401(k)

Paid time off

Paid holidays

Tuition reimbursement

Supplemental benefits

Descripción de la vacante

SHERLOQ Solutions in Tampa, FL is seeking a healthcare billing associate to discuss patient responsibilities after insurance or self-pay balances, establish payment arrangements, verify insurance coverages, and provide HIPAA-compliant information on balances.

Responsibilities include contacting customers with overdue accounts, negotiating plans, resolving billing issues, and maintaining accurate notes in the FACS system while meeting performance goals.

Formación

• High school graduate or equivalent.
• 1 year customer service or collections experience preferred.

Responsabilidades

• Contact customers with overdue accounts and negotiate a payment plan to collect the amount in installments.
• Resolve customer issues and complaints concerning billing.
• Comply with HIPAA and State Consumer Protection Laws.
• Record accurate and detailed notes; update account status and consumer information in the FACS system and complete dispute forms as required.
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.

Conocimientos

Communication skills

Negotiation

Customer service

Problem solving

Attention to detail

Stress management

Adaptability

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

SHERLOQ Solutions in Tampa, FL is seeking a healthcare billing associate to discuss patient responsibilities after insurance or self-pay balances, establish payment arrangements, verify insurance coverages, and provide HIPAA-compliant information on balances.

Responsibilities include contacting customers with overdue accounts, negotiating plans, resolving billing issues, and maintaining accurate notes in the FACS system while meeting performance goals.